• Directly responsible for managing the international baggage department’s sales team, move coordination team, and baggage warehouse staff.• Implement and manage the department’s International Sea Freight and International Air Courier Sales Tariffs, controlling department profitability whilst ensuring industry competitive rates.• Liaising with the warehouse operational manager regarding daily collections and overall transport logistics efficiency.• Negotiating best available rates with agents and suppliers to ensure adequate sales margin.• Continuously update company website to ensure terms and conditions listed are updated to current company procedures. • Lead regular marketing calls with SEO consultants, assigning targeted region campaigns and evaluating previous campaign performance.

• Offering door to door freight solutions for clientele relocating from country to country, by sea, air or road. Liaising with Freight Forwarding and trucking companies for quotations, customs documentation and logistical requirements that suit our customers.

• Keeping constant open communication with clients throughout their relocation, updating moving date and logistical changes in a live calendar and building a strong relationship to ensure any issues are proactively resolved and moves are not cancelled for any reason.

• Processed up to 300 suppliers’ invoices daily to the company’s internal job management system.

• Managed a top 40-performing store in the company.• Developed a successful team with a strong focus on succession planning, utilizing S.M.A.R.T goal plan setting.

• Creating & upselling bespoke software packages for major customers, ensuring packages are tailored to customers business requirements and delivered on time.

• Training staff at 9 stores in Central London with new sales techniques, with a focus on sales targets to higher company standards.

• Developed a successful team with a strong focus on succession planning, utilizing S.M.A.R.T goal plan setting into the company’s top performing stores by instilling a strong sales and customer. Transformed Hillside location customer service focus. Increased YoY sales margins by 93% during first year of management.

• Increased loyalty card sales in the BC & Alberta regions from 3% to 20%, becoming the top performing store in the country for sales and KPI’s.• Focused on recruitment drive & sales training, which increased the sales to traffic ratio by 10%.• Created a partnership with Anime Revolution and Fan Expo, resulting in a 40% growth in sales in the Anime Genre, setting a standard for all other provinces.