Elizabeth M. Carr, Gg-Gia Email & Phone Number

California, United States

San Ramon, California, United States

San Francisco, California, United States

🔷 Competitively selected as Sales Manager for S.F.'s premier vintage jeweler with an unparalleled collection of fine authentic vintage jewelry.🔷 Directed sales for Lang’s flagship store in the heart of the elite Union Square shopping district, featuring one-of-a-kind pieces with a special focus on vintage engagement rings.🔷 Personally led sales team to a record sales year in 2019, while maintaining personal sales of $1 million plus annually.🔷 Assisted high net worth local, national, and international clients.🔷 Supervised a full-time staff of 6 associates, hired, trained, and led a high-performing team, and achieved all performance goals.🔷 Worked closely with Lang’s ecommerce team, pivoting to online only sales in March 2020🔷 Drove sales of Diamond & Gemstone Rings, Wedding Bands, Vintage-Period-Retro-Estate Jewelry, Bracelets, Necklaces, Earrings, Pins, Brooches, Ladies Watches, Gentlemen's Jewelry, Objets d'Art & Gifts.🔷 Acquired in-depth knowledge of Alma Pihl, Aucoc, Bailey, Banks & Biddle, Bulgari, Cartier, Chanel, Charlton & Co., Chaumet, Dali, Fabergé, Lalique, Marshall Field & Company, Shreve & Co., Tiffany & Co., Van Cleef & Arpels, Winston.🔷 Hired and trained social media manager, increased Instagram following to 100k+.🔷 Entrusted with opening and closing responsibility, including vault, merchandise and display.🔷 Supervised armed store security.🔷 Coordinated with Lang’s inventory manager on the largest inventory of antique and vintage jewelry in the U.S.🔷 Supervised repair and restoration flow in store.🔷 Collaborated with stylist for major music, entertainment, and fashion brands. Partnered with buyer in selecting inventory.🔷 Hosted in store events & tours for clients, social media influencers, and jewelry, auction house & museums.🔷 Utilized Magento, Oro, Zendesk, and Clientbook software for CRM and management.🔷 Attended GIA alumni monthly meetings. Lectured on Victorian jewelry.

San Francisco, California, United States

🔷 Served as Boutique Manager for Montblanc SF luxury lifestyle brand offering exquisite limited edition writing instruments, timepieces, leather pieces, jewelry, fragrance, and eyewear.🔷 Achieved “Top Performing Store” ranking in North America network with sales growth of 33% and 25% increase over annual sales budget.🔷 Successfully maintained and doubled store sales throughout tenure at Montblanc. President's Award recipient. Increased Timepieces business by 61% and Limited Editions by 53%.🔷 Created partnerships with SFMOMA & San Francisco Opera. Developing, maintaining, and monitoring sales associates activity of Client Relationship Management online program.🔷 Designed floor layout, monitor store security, and coordinating all visual displays and merchandising. Accountable for coordination and execution of semi-annual inventory.🔷 Managed inventory, marketing, store events, promotions, shipping, and resolving customer issues. Developed a broad customer base servicing local, out of town, and international clientele.

San Francisco, California, United States

🔷 Named Boutique Director for a nationally renowned jewelry designer and retailer specializing in versatile, women’s luxury jewelry.🔷 Particularly effective in marketing and upselling of products, closing techniques, strict inventory control, coordination of successful promotions and events, and overall customer relations.🔷 Responsibilities included hiring / training staff, developing a private following, providing consistently high quality customer service and satisfaction, and upholding company policies and procedures.🔷 Coordinated inventory and stocking of merchandise, developed creative visual displays, and implemented strategic marketing plans and sales promotions.🔷 Assisted customers in selection of merchandise, coordinated trunk shows, implemented personal sales strategies, and worked closely with a stylist and PR firm to enhance brand awareness.

San Luis Obispo, California, United States

🔷 Oversaw management of store operations conducted routine inventory on merchandise and designed appealing window and interior displays on a rotating basis.🔷 Jewelry lines carried included Tycoon Diamonds, Phillip Stein Watches, Hearts of Fire, Alex Sepkus, Isabell Fa, Albert Malky, and Neil Joseph.🔷 Maintained the highest standard of housekeeping including preparing all casework, cleaning of inside / outside windows, and ensuring floors cleaned and prepared for daily 10 a.m. openings.🔷 Ensured customer satisfaction and product quality, established safety and security within the store, worked with the Executive POS System, and managed financial performance and inventory of store merchandise.🔷 Acted as sales leader providing exceptional knowledge and service to clients, designing jewelry for on-site manufacturing, supervised sales staff, conducted hiring, training, evaluations, discipline, and terminations, increased sales volume, and generated repeat business.🔷 Attended prominent jewelry trade shows in Tucson, AZ and Las Vegas, NV, responsible for buying merchandise for the store, attended Hearts on Fire University (2 times) to enhance knowledge on diamonds, and planned special events and trunk shows.🔷 As Management Consultant (Fall-Winter 2004), conducted evaluations on all associates emphasizing customer service and sales strengths and weaknesses.🔷 Assisted in ensuring compliance with CA employment laws, utilized Chamber of Commerce website, updated customer database for monthly newsletter, worked in sales for the holiday season, and assisted customers in the selection of jewelry, gift wrap, and more.

Graduate Gemologist (G.G.) Degree

Professional Development, Richemont Annual Performance Management & Interviews Seminar

Activities and Societies:

Professional Development, Annual Richemont Human Resources Compliance Training

Undergraduate Studies, Business Administration And Management, General