Collaborated on the implementation of merchandising strategies, ensuring an exceptional customer experience within the self-service department.Contributed to the planning and execution of seasonal launches, optimizing product visibility and customer engagement.Coordinated with Logistics and Sales teams to identify and secure relevant add-on products, enhancing the overall shopping experience throughout the store.Provided crucial support to Sales functions, working collaboratively to maximizeproduct sales and meet customer needs effectively.Key Achievements:Developed and applied IT skills, utilizing planning tools, Microsoft Office, and otherrelevant programs to streamline operations and support customer interactionswithin the self-service department.Successfully managed the physical demands of the role, involving manual handling and extensive navigation throughout the store.In the final two months, transitioned to the self-service department, taking on the responsibility of lifting heavy packages and providing expert support and advice to customers at the information point.Enjoyed the opportunity to engage with customers, refining interpersonal and customer relations skills.This experience in both the Activities Co-Worker role and Self-Serve Co-Worker role atIKEA not only honed my practical skills but also deepened my understanding ofcollaborative work and customer-focused strategies, which I believe are transferableand valuable in engineering contexts.

Building Services Engineer InternParticipated actively in departmental meetings, contributing valuable insights to enhance building services efficiency and infrastructure within the terminals.Conducted detailed inspections of new installations, ensuring compliance with industry standards and regulations.Collaborated on major Capital Investment projects, providing technical expertise and support for successful project execution.Planning and Regulations InternCompiled comprehensive reports for the Commission of Aviation Regulations (CAR) on security queueing times, utilizing data collected from a Bluetooth system.Led the production of monthly Service Quality Metric reports submitted to CAR, showcasing dedication to maintaining high service standards.Developed and maintained an Excel spreadsheet and map detailing characteristics, capacity, and assets of each aircraft stand on the airfield, ensuring accurate and accessible information for operational efficiency.Key Achievements:Successfully implemented improvements in building services, resulting in increased efficiency and reduced operational costs.Played a pivotal role in the planning and execution of major Capital Investment projects, ensuring timely completion and adherence to quality standards.Recognized for precision and attention to detail in compiling and presenting regulatory reports, contributing to enhanced security protocols at the airport.Demonstrated the ability to collaborate effectively within a large organization, fostering positive relationships with colleagues across diverse departments.