Maine Coon cat breeder

• Provide L1 support on desktop/laptop peripherals and applications over the phone• Ensure proper ticket routing to respective application support group• Follow warm transfer process to assist caller with immediate issue resolution• Request processing of new/replacement/upgrade of mobile, desktop and virtual devices• Support requests/issues with mobile, desktop and virtual devices• Provide assistance with bank employees over a wide variety of applications and platforms• Provide exceptional customer service through finely-honed soft skills• Follow required call scripting, policies and procedures

Assigned to Magzip department to assist in the successful manufacture and delivery of a new innovation in zippers. Assisted supervisor in daily management of department. Inventoried critical components to set outside vendor production schedule. Provided management with root cause analyses on all processing off quality. Overcome obstacles to ensure orders are shipped on schedule. Observed operators and recommended new methods to standardize each job as well as increase efficiency. Redesigned work areas to best utilize limited space. Organized each processing area to eliminate wasted motion. Designed and implemented new storage systems for critical components and finished goods. Implemented new process flow to increase product quality.

Open and close store; reconcile register drawers and safe; provide assistance to store personnel; make deposits; receive and document freight; put up freight and stock shelves; assist in pharmacy as needed - duties include customer assistance at registers and drive-through as well as filling prescriptions; check for inventory discrepancies and update store database; implement shelf revisions and resets; process customer orders in the photo department; store security; provide top- quality customer service; initiate service calls for issues dealing with all aspects of store maintenance, from facilities to computer systems; contact store management as needed.

Responsible for New Hire Orientation - successfully processed 108 new associates in 2010. Maintained high level of efficiency in tasks required after Training Department personnel reduced from3 to 1. Leader of plant Safety Awareness Team - team was responsible for developing, implementing and verifying compliance of all safety policies, procedures and tasks. Led the Hand Safety Subcommittee - planned and initiated projects and activities for subcommittee members (Hand Safety consistently ranked Number 1 of 7 subcommittees). Responsible for Cotton Dust Testing in 25+ processing areas: Tasks included scheduling, preparation, testing, sample delivery to corporate testing facility, test results documentation per OSHA standards and associate notification of results. Member of LEAN manufacturing team - helped set up standard work in warping department. Responsible for layered audits within several areas of the plant.

Responsible for computer systems (LAN and Vax) as well as quality and production monitoring systems provided by outside vendors. Provided desktop support, installation of peripherals, and training to plant personnel. Member of corporate task force in determining quality/production software for installation on new installations. Lead associate for plant on Y2K task force. Available 24/7 to plant personnel when encountering major system failures. Plant liaison for corporate information and technology departments.

Responsible for production, quality and safety of 20+ associates. Technologies encompassed Opening through Warping. Lead process specialist in Open End Spinning, 42 machines. Extensive knowledge and ability to apply Quality Improvement tools such as Kaizen, Root Cause Analysis, FMEA, 5-Why, and Pareto Analysis. Recognized in division for TQM audit presentation. Aided equipment manufacturer in installation of new technology 1995-1996. Plant systems manager, network engineer. Responsible for plant quality monitoring systems. Liaison for plant in open end spinning and monitoring equipment. Scheduled open end component maintenance and replacement with internal maintenance department and external parts suppliers. Attended Rieter Technician 2-week training class; Scored 100% on daily tests and Interactive video test (first person to do this). Member of several task forces pinpointing and implementing corrective actions for causes of second- and off-quality fabrics. Leader of New Holland's Y2K Preparation team. Aided plant in preparing for and successfully obtaining ISO certification and OSHA's VPP certification. Reviewed quality test data daily to determine areas of non-conformance in order to implement immediate correction. Organized cross-functional teams with relevant plant personnel to document, troubleshoot and correct processes and/or machines producing off-quality. Helped to establish procedures and audits to ensure required quality levels. Routinely visited sister yarn plants, finishing plants, and outside customers to document runnability and quality of home plant products as well as learn of best practices that could be implemented. Go-To plant associate in making presentations at corporate headquarters and outside vendors - won numerous "Best Presentation" awards.

Responsible for production, manning, quality and safety for 15+ associates. Technologies included Opening, Blending, Carding, Drawing, Open End Spinning, Warping, Slashing, Roving and Ring Spinning.

Responsible for quality testing for entire plant. Supervised 4+ associates in proper pick-up, testing, documentation, and follow up of all technologies within the plant. Aided lab associates with input of all quality and ends down data into custom quality software package. Generated charts for weekly Staff meeting. Coordinated lab equipment inspections, calibrations, and repair with various vendors.

Promoted into newly-formed Process Specialist department. Responsible for quality, efficiency and safety of Texturing machines. Extensively educated in principles of Textured Yarn manufacture, from raw material supplier to end-user. Verified and documented machine setup after lot change. Coordinated maintenance and component changes for reduced downtime.

Managed 15+ associates in texturing, knit/dye/pack and warehouse departments. Responsible for shift productivity, safety and quality.

Attended 9-week orientation program within 3 months of hire. Trained in each department to learn manufacturing process and production associate duties. Promoted to Shift Manager after 6 months. Managed 10+ associates in texturing, knit/dye/pack, and warehouse departments.