Elizabeth Mathews Email & Phone Number

Brampton, Ontario, Canada

Toronto, Ontario, Canada

- Audited and reviewed company processes involving the storage and use of patient information with Maple’s CEO, CTO and COO to ensure compliance with government legislation- Created and implemented a course to inform entire company of all information privacy legislations and Maple’s compliance strategies using a learning management system- Restructured the customer support team’s knowledge base by creating an article formatting guideline and standardizing existing articles

Toronto, Canada Area

- Trained the newly hired Customer Support Manager on customer services policies, procedures and communication etiquette based on company’s values- Addressed over 1000 customer questions and resolved various issues faced by customers through the provision of company helpdesk articles; urgent issues were appropriately escalated to team members- Updated current and created new customer service policies; documented policies and procedures to be used by future Client Success Agents… Show more - Trained the newly hired Customer Support Manager on customer services policies, procedures and communication etiquette based on company’s values- Addressed over 1000 customer questions and resolved various issues faced by customers through the provision of company helpdesk articles; urgent issues were appropriately escalated to team members- Updated current and created new customer service policies; documented policies and procedures to be used by future Client Success Agents in the future Show less

Waterloo, On

- Addressed requests or concerns raised by students and families through the provision of adequate university resources or appropriate contacts- Organized mail by processing packages on Mail Management; arranged mail room and front desk for easier access to items- Communicated encounters during the shift using SharePoint and Outlook to make team aware; ensured a smooth transition between shifts by verbally conveying any unresolved issues or significant events to the team member… Show more - Addressed requests or concerns raised by students and families through the provision of adequate university resources or appropriate contacts- Organized mail by processing packages on Mail Management; arranged mail room and front desk for easier access to items- Communicated encounters during the shift using SharePoint and Outlook to make team aware; ensured a smooth transition between shifts by verbally conveying any unresolved issues or significant events to the team member on the next shift Show less

Hamilton, On

- Supported and empowered health professionals in the use of the Epic electronic medical record (EMR) system by answering questions and effectively conveying issues to the technical team- Created an instructive tip sheet for physicians describing how to use a specific feature within the EMR system- Drafted downtime forms for regulated health professionals by converting electronic flowsheets into a Word documents

Oshawa, On

- Created an instructive Employee Safety Process PowerPoint presentation for the entire office building explaining an employee’s role in the GM safety process in compliance with GM’s safety standards - Reviewed and improved the Garage Lift Equipment Inventory List through the addition of extra identifying information and images of the equipment for efficient tracking and maintenance of equipment- Updated work instructions for the Transport of Dangerous Goods in compliance with… Show more - Created an instructive Employee Safety Process PowerPoint presentation for the entire office building explaining an employee’s role in the GM safety process in compliance with GM’s safety standards - Reviewed and improved the Garage Lift Equipment Inventory List through the addition of extra identifying information and images of the equipment for efficient tracking and maintenance of equipment- Updated work instructions for the Transport of Dangerous Goods in compliance with regulations set by Transport Canada, the International Air Transport Association, and General Motors Show less

Master Of Clinical Science, Speech-Language Pathology

Bachelor Of Science, Honours Health Studies

Activities and Societies: The Faculty of Applied Health Sciences student ambassador & Orientation Week Leader