- Audited and reviewed company processes involving the storage and use of patient information with Maple’s CEO, CTO and COO to ensure compliance with government legislation- Created and implemented a course to inform entire company of all information privacy legislations and Maple’s compliance strategies using a learning management system- Restructured the customer support team’s knowledge base by creating an article formatting guideline and standardizing existing articles

- Trained the newly hired Customer Support Manager on customer services policies, procedures and communication etiquette based on company’s values- Addressed over 1000 customer questions and resolved various issues faced by customers through the provision of company helpdesk articles; urgent issues were appropriately escalated to team members- Updated current and created new customer service policies; documented policies and procedures to be used by future Client Success Agents… Show more - Trained the newly hired Customer Support Manager on customer services policies, procedures and communication etiquette based on company’s values- Addressed over 1000 customer questions and resolved various issues faced by customers through the provision of company helpdesk articles; urgent issues were appropriately escalated to team members- Updated current and created new customer service policies; documented policies and procedures to be used by future Client Success Agents in the future Show less

- Addressed requests or concerns raised by students and families through the provision of adequate university resources or appropriate contacts- Organized mail by processing packages on Mail Management; arranged mail room and front desk for easier access to items- Communicated encounters during the shift using SharePoint and Outlook to make team aware; ensured a smooth transition between shifts by verbally conveying any unresolved issues or significant events to the team member… Show more - Addressed requests or concerns raised by students and families through the provision of adequate university resources or appropriate contacts- Organized mail by processing packages on Mail Management; arranged mail room and front desk for easier access to items- Communicated encounters during the shift using SharePoint and Outlook to make team aware; ensured a smooth transition between shifts by verbally conveying any unresolved issues or significant events to the team member on the next shift Show less

- Supported and empowered health professionals in the use of the Epic electronic medical record (EMR) system by answering questions and effectively conveying issues to the technical team- Created an instructive tip sheet for physicians describing how to use a specific feature within the EMR system- Drafted downtime forms for regulated health professionals by converting electronic flowsheets into a Word documents

- Created an instructive Employee Safety Process PowerPoint presentation for the entire office building explaining an employee’s role in the GM safety process in compliance with GM’s safety standards - Reviewed and improved the Garage Lift Equipment Inventory List through the addition of extra identifying information and images of the equipment for efficient tracking and maintenance of equipment- Updated work instructions for the Transport of Dangerous Goods in compliance with… Show more - Created an instructive Employee Safety Process PowerPoint presentation for the entire office building explaining an employee’s role in the GM safety process in compliance with GM’s safety standards - Reviewed and improved the Garage Lift Equipment Inventory List through the addition of extra identifying information and images of the equipment for efficient tracking and maintenance of equipment- Updated work instructions for the Transport of Dangerous Goods in compliance with regulations set by Transport Canada, the International Air Transport Association, and General Motors Show less