Elizabeth Mathison Email & Phone Number

United States

As a Foundation Specialist I provide customer-focused support to patients and providers, worked collaboratively with peers to move casework forward, and assisted patients and providers with various enrollment processes for assigned products. I evaluated patient eligibility criteria using a matrix of key indicators and communicated determinations with empathy and supportive guidance. I actively support product launches, line extensions, and formulation changes. I actively embody a culture of compliance by ensuring myself, my colleagues, and my teammates are carefully adhering to laws, regulations, and policies that govern foundation conduct. I also participate in periodic mandatory overtime throughout the year as required by the Genentech Patient Foundation to support deadlines and other goals and deliverables.

Carmichael, California, United States

Auburn, California, United States

Natomas, California.

* Participated in regional meeting, district meetings, as well as casting calls.* Responsible for maintaining customer service through a courteous meet and greet. Worked closely with the community through events, donations, kids friendly games and kids city events.* Responsible for the latest technology led the company ranking as #1 as an individual and in store sales.* Knowledge in P&L management through human resources and data entry per company standards.* Responsible for key metrics knowledge and number based implementations through store tracking in order to view areas of improvement.* Ensured self education of new position through notes, self evaluation and quick reference guides.

Natomas , California.

* Supervised ten associates to ensure processes are operating efficiently and effectively.* Ensured floor is appropriately maintained and customer service needs are being met.* Executed marketing strategies per company standards.* Responsible for coaching and developing associates.* Responsible for hiring and retaining associates.* Executed sales goals, through motivating associates, and following procedures through key metrics to retain adequate profit.

Rancho Cordoba, California

* Managed three departments, Department Supervisors and 60-200 Associates.* Provided direction to Department Supervisors to ensure company’s goals and objectives were met.* Ensured merchandise was available to customers by reviewing stockroom inventory levels.* Provided direction and follow-up to Department Supervisors and Sales Associates to ensure timely execution of all merchandising strategies.* Inspected store to ensure sales floor is stocked and merchandise presentation standards are met to ensure ease of customer shopping.* Responsible for opening and closing the store and ensuring all proper processes are followed to obtain profitability.

Rocklin, California.

* Supervised, trained and monitored operational compliance of office associates in their daily activities including scheduling, cash audit, paid-out controls, and imputing associate data.* Ensured store expense vouchers and pay-out processes were in compliance with company procedures.* Ensured supply levels for the entire store were sufficient.* Administrated and kept employee records per company procedures.* Handled employee relations counseling, hiring and new employee orientations.* Maintained Human Resources information current and updated on assigned bulletin boards.* Assisted with sales, and credit goals, as well as supported with Customer Service.

Citrus Heights, California

* Coached direct reports on customer service standards and performance when necessary to correct actions that did not meet company standards.* Coached and supported execution of fill-in and responded quickly to fill-in opportunities.* Coached and supported execution of store floor recovery and responded promptly to recovery needs that occurred throughout the assigned shift.* Trained and coached associates on area standards for organization and other operational processes.* Assessed, wrote and delivered all introductory, mid-year and annual performance evaluations.

Certificate Medical Assistant, Medical/Clinical Assistant, A

Activities and Societies: N/AEfficiently roomed patients for busy family practice. Sensitively performed EKG's and injections. Took.

High School Diploma, 7-12Th Grade.

Activities and Societies: Cheerleading,basketball and yearbook.

Certificate, Medical/Clinical Assistant