Directly responsible for all aspects of the Front Office operation, including: check-in and check-out of lodging owners/guests, all phone operations, night audits, responding to all owner/guest service requests, the front desk, bell staff, and all transportation operations. Create, maintain, and organize all Front Office Training and Standard Operating Procedures (SOPs).Hire, train, supervise, coach, and correct the front desk team in conjunction with the Front Desk Supervisor and Lodging Operations Manager (to build a skilled team whose duties are vital to the successful and fiscally responsible operation of the Lodging Division).Work closely and effectively with housekeeping, maintenance, and homeowner relations departments to ensure good communication and follow-through. Responsible for departmental budgets, with ongoing attention to revenue, labor, and expense detail. Follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

training, reservations, billing, maintaining/expanding functionality of res. software, permit use reporting, third-party billing/ commission reporting/reconciliation, emplace SOP, standard office duties and other duties as assigned

Cater aircrafts by loading and unloading food, beverage and equipment on/off aircrafts and into/out of vehicles. Drive catering vehicle and properly position to aircraft. Check and assure vehicle is in operable condition and inform manager of any maintenance needs or mechanical problems with vehicle. Pack, organize and secure equipment into carriers and carts. Clean and maintain catering vehicles. Assist in preparing wet and dry ice for flights. Drive hi-lift cargo vehicle. Organize and pair flights according to arrival/departure time and aircraft type for the dock to load onto trucks for catering. Keep track of and document all flight times and tail numbers for accurate timing and catering of flights. Dispatch flights to drivers for catering. Keep track of drivers, trucks and catering needs. Perform other duties as assigned.

Cater aircrafts by loading and unloading food, beverage and equipment on/off aircrafts and into/out of vehicles. Drive catering vehicle and properly position to aircraft. Check and assure vehicle is in operable condition and inform manager of any maintenance needs or mechanical problems with vehicle. Pack, organize and secure equipment into carriers and carts. Clean and maintain catering vehicles. Assist in preparing wet and dry ice for flights. Drive hi-lift cargo vehicle. Organize and pair flights according to arrival/departure time and aircraft type for the dock to load onto trucks for catering. Keep track of and document all flight times and tail numbers for accurate timing and catering of flights. Dispatch flights to drivers for catering. Keep track of drivers, trucks and catering needs. Perform other duties as assigned.

Drive clients to and from DIA (Denver International Airport), assist passengers with luggage, take payment for transfers, complete daily paperwork, daily vehicle checks, gas up and carwash, and occasionally take in for oil changes when requested.

responsible for the successful operation of the front desk, manage/oversee the front desk staff ,reservation staff, provide a management presence in the Front Office with an emphasis on creating a sense of welcome for guests & upholding Resort standards at all times. Supervise, schedule/train Front Desk staff emphasizing guest relations skills. Interview, hire and develop staff. Establish/ensure compliance with Standard Operating Procedures, departmental policies & liaison with other managers as appropriate. Respond to guest inquiries/complaints with accurate information & with a positive attitude to ensure guest satisfaction. Resolve guest issues that come to the Front Desk in a positive way. Oversee the registration/checkout process on a daily basis. Ensure all VIP/special reservations are checked in, properly greeted/checked out. Supervise the appropriate selection of rooms based on guest needs, code keys, and instructions as per the Operations Manager. Assist the Operations Manager in all areas to ensure that the department operates smoothly, efficiently & adheres to company policies. Supervise cash handling by staff; including traveler’s checks, credit cards, and foreign currency plus conversions. Instruct Front Desk staff on the Emergency Procedures Manual/ensure compliance to insure the safety of guests. Handle emergency situations ensuring close coordination with Security/appropriate departments. Develop strong knowledge of Girdwood Valley/Resort activities. Ensure Resort job standards are being met and Special Programs are implemented. Conduct daily briefings with employees on current key activities. Supervise/coordinate all baggage deliveries/pickups for groups between Front Desk/Bell Desk. Collect/prepare information reports for A/R and Payroll. Develop clear understanding of Front Operations, including: Night Audit, Bell Desk, Guest Services, Recreation, and Reservations; and assist in these areas as needed.

Front Desk ManagerEnvironmental StewardEmployee Activity Chair

Completing all training and being accountable for a safety culture that creates a work environment where no one gets hurt. Load and unload customer luggage. Responsible for maintain security on the ramp. Escort passengers and special needs customers safely and courteously. Marshall aircrafts in and out of the ramp area. Service aircrafts and ground equipment as needed. Communicate efficiently with ground personnel and flight crews.

Managed inventory. Sales. Customer Service. Cashier. Administrative Duties. Hiring and Training of new staff. Cleaning. Managing Doggie Daycare and the boarding facilities. Scheduling clients for grooming, doggies daycare and overnight boarding. Maintenance on equipment when needed. Bookkeeping.

Seasonal Job

Customer RelationsConcierge ServicesEmployee Support

Class and Lesson Planning