· Ensure delivery of customer service in accordance with Scotiabank Service standards. · Ensure adherence to policy and procedural standards for mortgages.· Effectively analyze Real Estate secured applications and associated documents to assess the reliability, which includes: Replication of adjudication, condition fulfillment, adherence to bank policies and effective risk management practices.· Report immediately any unusual occurrences or apparent fraudulent activity identified during the file review.· Maintain a thorough and up to date knowledge of Real Estate Secured retail lending products, policies, processes and related systems. · Contribute to the effective management of the unit, which includes: Ensuring accuracy, keeping abreast with policy/process changes, escalate any potential issues, suggest procedural/operation revisions.

· Accurately prepared mortgage documentation for high volume mortgage brokers and funding instructions.· Reviewed mortgage data input accuracy, as well as documentation to ensure compliance with bank requirements and polices. · Acted as an intermediary to communicate information between underwriters, branches and solicitors.· Established and maintained superior knowledge of mortgage products and related services.

· Prepared and submitted instructions to solicitors for mortgage closings.· Adhered to policies and procedures.· Ensured compliance with audit requirements.· Reviewed draft mortgage and supporting documents from Solicitors.· Prepared and submitted funds to Solicitors.