Elizabeth Merrill Email & Phone Number

Implement new learning technologies and platforms to enhance training programs and improve employee and client engagement.Conduct regular assessments to evaluate the effectiveness of the HCM training programs and identify areas for improvement.Conduct regular needs assessments to identify training gaps and develop customized training plans based on the specific needs of each department and client.Develop and deliver customized training programs based on the specific needs of each client, ensuring maximum value and e ectiveness of the HCM system.Develop and deliver training programs to enhance the technical skills of new users.Support internal users in troubleshooting and resolving issues with the iSolved system, providing exceptional customer service and ensuring minimal downtime for users.Provide ongoing support and troubleshooting for iSolved system users, addressing any issues or questions that arise.

Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.Inform employees on scheduled training and track their progress.Coordinating with managers to identify training needs for their departments and employees. Ability to prioritize and work efficiently under pressure and subject to changing priorities. Map out annual training plans for management, HR, customer supportManage and maintain in-house LMS.Assess the effectiveness of training programs and make recommendations for improvements.

Create, review or revise handbooks, policies, and job descriptions utilizing the resources provided.Leverage data analytics to identify trends and make recommendations for improving HR programs and processes.Collaborate with clients to identify their HR needs and develop customized solutionsDevelop and deliver training programs to clients on HR best practices and compliance regulations.Partner with clients to identify key HR challenges and develop innovative strategies to address them effectively. Ensure high levels of client satisfaction and retention by providing exceptional service and addressing client concerns and issues promptly and effectively. Monitor and analyze HR metrics and data to provide insights and recommendations for improving HR programs and processesDevelop and maintain relationships with key stakeholders within client organizations to understand their business goals and align HR strategies with overall company objectives.

Lake Mary, Florida, United States

• Issue Resolution – able to be available on a consistent basis, manage workload to maintain availability, problem solve, troubleshoot & effectively resolve issues for the client; escalate when needed • Client Focus - baseline service level is seen via Quality Assurance assessments and Team Lead and Manager feedback including (1) creating rapport (2) appropriate sense of urgency and tone (3) understanding the question (4) and effective interactions, guides, and client instructions • Focus on the timely and successful delivery of solutions - according to client needs and objectives meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention, etc. as monitored by Leadership Team; leverages metrics to understand performance, adjust behaviors and identify where additional support is needed • System Capability – Ability to navigate w/in systems including Web Pay, Web Time, Desk, IC (phones), Service Bureau, Portal, Compass, Admin Guides and to continually build the knowledge base to best serve the client • Leverage Resources - Appropriately & effectively use resources to find and validate answers, resolve, and document issues in a way that adheres to payroll policies and ensures seamless client support.

Orlando, Florida Area

Reviewing and renewing company policies and legal compliance Support by internal recruiting, screening, testing, and interviewing applicants Create clear policies and employee handbooks that explain company operations Facilitates onboarding orientation for new employees by providing information packets, reviewing company policies, gathering withholding and payroll information, explaining benefit programs, and obtaining signatures for documents. Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time. Create regular reports and presentations on HR metrics Provide regular compliance training such as Sexual Harassment, EEO and ADA.  Manage the offboarding process for all exit employee

Lake Mary, Florida

 Utilize recruiting resources to attract qualified IT professionals interested in TEKsystems’ positions. Creatively leverage Social Media, including but not limited to LinkedIn, Twitter and Facebook to network and build connections within the community of IT Professionals Post available positions on the Internet and conduct searches to increase available candidate pools Solicit referrals and follow up with potential talent. Evaluate all resumes received and select only candidates that are appropriate to enter the interview process. As the first point of contact for potential candidates, must interact with high level of professionalism and customer service at all times. Manage the onboarding paperwork process for new hires

Longwood, Fl

Answer and direct phone callsOrganize and schedule meetings and appointmentsMaintain contact listsProduce and distribute correspondence memos, letters, faxes and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemOrder office suppliesSubmit and reconcile expense reportsProvide general support to visitorsProvide information by answering questions and requestsGenerate reportsHandle multiple projectsPrepare and monitor invoices

Master Of Science - Ms, Organiztional Performance & Workplace Learning

Bachelor'S Degree, Human Resources Management And Services