Elizabeth Milicich Email and Phone Number

- Propose the strategy for online sales.- Use of different tools as PMS, Channel Manager, Social Listening...- Manage the different online distribution channels (OTAs and booking engine).- Propose and implement improvements, promotions and other that help increase online sales and the average ticket

Part time proffesor for the the Hotel Management facultyUndergraduate studentsCourses: Strategic Marketing in the Hospitality Industry since 2019 and Marketing in the Food and Beverage industry since 2022Participation in different events to keep my knowledge aupdated:- 2019: Direct Booking Summit, Miami, USA- 2019 VII Marketing Meeting "Digital Strategy" - Hablemos de Marketing, Lima, Perú- 2019 SEODay, Lima, Perú       - 2018 A4 Digital Marketing Congress - Attachmedia, Lima, Perú - 2018 Expedia Partner Conference, Las Vegas, USA - 2017  Expedia Partner Conference, Las Vegas, USA

In charge of the marketing department, the main goal of the different actions will be focused on creating awareness of Nomadreaming for it to grow. Some of the responsabilities include:- Branding of the brand- Create the concept of soft brands and other products and services that will be offered by the brand- Coordinate/create the official website and visual content- Coordinate/create online and offline communication - Manage email marketing campaigns for B2B and B2C (upcoming)

Responsible of the marketing team (6 people). Manage digital assets: corporate and NGO websites, blog, booking engine, social networks ...ACHIEVEMENTS Renewal of digital assets considering UX and improving the analytics. Change in our SEO strategy that generated and increase in the organic trafficAnnual increase in sales by electronic channels Encourage voting to win Condé Nast Traveler - Readers' Choice (2018,2019) and Travel + Leisure World Best Award 2018, 2019 prizes

Propose and develop the online sales strategy for the chain, starting with the negotiation with suppliers to the final implementation. ACHIEVEMENTS Sales increase from 2012 to 2016 by 550% Setup of 2 new hotels in web channels (OTAs, GDS, Booking Engine) Setup of channel manager (RateTiger) Launch of the new own booking channel (2016). Active participation in the image design and functionality  Participation in the application process for memberships as National Geographic, Virtuoso, Traveler Made and Signature.

Assist domestic and foreign travelers (ecommerce and direct) with hotel reservations and designing customized travel programs.ACHIEVEMENTS After good performance, considered to occupy a position of higher responsibility in the Marketing team

In charge of the reception team. Perform administrative task (reports, schedules, processes ...) and service management (service standards, handling of complaints, support during peak hours ...). Manager on duty in coordination with the Administration.ACHIEVEMENTS Effective management of the reception team (around 10 people) Improvement ofprocesses and customer service, fewer errors and complaints Improvement in the communication with other areas as the relationship wa a little deteriorated

Assist guest by providing personalized service. Provide recomendations regarding activities in the city, assist with restaurant bookings, events or others. Daily reports related to occupation