E–mail: bethmda@hotmail.comBrazilian, RJ, BrazilCOURSES:GMDSS,HUET,CBSP - (West Group – Macaé RJ – 2011)ANATEL (Certificate of General Radio Operator – Vitória ES – 2012)CNS-O14 - (September - ICEA – 2013)EXPERIENCE:Atlas /Shell-Allseas 2015.Brascrew /PGS-Statoil 2014.Galáxia Marítima – 2013.Rio de Janeiro – RJPosition: Radio OperatorMain Duties: Operate GMDSS Equipments of AHTS/PSV Vega Crusader, setting stations, regulating frequencies, transmitting and receiving informations in both, Portuguese and English; Coordinate tug boats, Supply vessels and others as to maneuvers aiming to provide the necessary support for a full development of the activities; Request via radio, emergency boats, informing ship’s local coordinates, aiming to make eventual rescue to happen; Assist in meetings on board with simultaneous translations, translations of Petrobras, Navy (Sistram) and other documents as well; Send report documents (RVE) to Petrobras daily.December 2012 until October 2013.ITAÚ – ItauUnibanco Bank – Rio de Janeiro – RJPosition: Projects and Quality Programs Coordinator / Project and Phone Service Coordinator.Main Duties: Nineteen Years of confirmed experience in telecommunication area in Customer Service; Service Operator I and II Inbound and Outbound Telemarketing; Projects and Quality Programs Coordination; Project and Phone Service Coordination; Scripts for sell development for 24hr Customer Support Service; Managerial approach to costumer training for 24hr Customer Support Service.June 1993 / December 2012.EDUCATION:Bachelor of advertising and marketing – July 2000 – Estácio de Sá – Rio de Janeiro.Bachelor of Social Communication / Publicity and advertising – December 2000 – Estácio de Sá – Rio de Janeiro..MBA in Marketing – 2008 – (FGV – RIO)