For an organization to thrive in business delivering exceptional customer service is key .Book appointment ahead for clients for both repair or servicing on vehicles.Ensure customers are given proper update on the progress of their vehicle.Inform customer on when to come pick up vehicle after completion of work is done.Initiate calls to customers to find out their satisfaction level on the work done on their vehicle.Provide information on new car… Show more For an organization to thrive in business delivering exceptional customer service is key .Book appointment ahead for clients for both repair or servicing on vehicles.Ensure customers are given proper update on the progress of their vehicle.Inform customer on when to come pick up vehicle after completion of work is done.Initiate calls to customers to find out their satisfaction level on the work done on their vehicle.Provide information on new car model,specifications,functionaries,price range and part availability.proper maintenance advice is given to customer concerning their vehicle.Ensure proper inflow and outflow of work from the workshop to the delivery of the vehicle.Provide information on vehicle warranty and regulation.Introduce the customer to value added services such as steamwash,detailing,tyre spraying,wheel Balancing and alignment.Initiate call reminders to customers on next service due date.Opening of job cards.Conduct surveys to addressing issues relating to job delays in order to improve service level.Update the fleet management team on the approval of estimate provided. Show less

Deliver prepared sales talks,reading from scripts that describe product or service.Contact business or private individuals to solicit sales for product and service.Explain product or service and prices,and answer questions from customers.Obtain customers information such as names ,address and payment method and enter orders into the computer.Adjust sales script to better target the needs and interests of specific individual.Identify potential customers.Conduct calls to… Show more Deliver prepared sales talks,reading from scripts that describe product or service.Contact business or private individuals to solicit sales for product and service.Explain product or service and prices,and answer questions from customers.Obtain customers information such as names ,address and payment method and enter orders into the computer.Adjust sales script to better target the needs and interests of specific individual.Identify potential customers.Conduct calls to newly active customers.Data entry and maintainance of database on actual and potential customers.Initiate calls and assertively explain to customers on who are overdue on payment on their account.Conduct health checks to ascertain and encourage customer usage of 9mobile.Initiate calls to ascertain customers who have concerns related to their purchase experience or product use and when challenges arise on customers account.Maintain high knowledge of company product and service in order to answer customers enquiries.Telephone or write letters,mail to correspondence from customers or to follow up on initial sales contacts.Monitor market conditions or trends.Route customers issues to the relevant units using defined escalation channel.Document all customers interaction using approved software and escalate unresolved issue to teamleader contact center operation.Take steps to contribute to formulated initiatives and to apply retention and loyalty reward program towards customers. Show less