• Expedited generation of invoices, shortening the turnaround time from work completed to invoice submitted, subsequently increasing receivables.• Monitored payment of invoices, investigating rejected invoices immediately to assess and correct errors for resubmission and timely payment.• Developed customer specific invoicing procedure, aligning with complex contract requirements and found efficiencies to generate a highly detailed invoice for payment.• Implemented and executed a… Show more • Expedited generation of invoices, shortening the turnaround time from work completed to invoice submitted, subsequently increasing receivables.• Monitored payment of invoices, investigating rejected invoices immediately to assess and correct errors for resubmission and timely payment.• Developed customer specific invoicing procedure, aligning with complex contract requirements and found efficiencies to generate a highly detailed invoice for payment.• Implemented and executed a weekly schedule to process and pay vendor invoices, eliminating late payment charges for the company.• Accelerated entry of MasterCard transactions for 15 employee credit cards, reducing time of entry from one month to one week for completion and reconciliation. Show less

• Provided exceptional customer service, acting as a liaison between customers and colleagues, answering up to 80 calls and responding to over 100 emails per day.• Executed $2.5 million in service billings at a 43% average profit margin in 2017.• Supported payroll through timesheet collection and entry, verifying hours for 80 colleagues on a weekly basis before submission to payroll.• Reconciled open purchase orders, corresponding with vendors to request invoices or identify… Show more • Provided exceptional customer service, acting as a liaison between customers and colleagues, answering up to 80 calls and responding to over 100 emails per day.• Executed $2.5 million in service billings at a 43% average profit margin in 2017.• Supported payroll through timesheet collection and entry, verifying hours for 80 colleagues on a weekly basis before submission to payroll.• Reconciled open purchase orders, corresponding with vendors to request invoices or identify discrepancies yielding clean and current financial reports. • Provided coverage as needed for other coordinators, becoming familiar with various portfolios to promote consistency in service and minimize the impact on the customer. Show less

• Processed in excess of 750 invoices monthly for service, totaling $9 million with a 39% margin in 2016, including a record month of $1.4 million. • Corresponded with customers to troubleshoot outstanding invoices, making corrections as requested for resubmission and payment. • Approved over 50 vendor invoices daily, verifying correct cost-allocation and pricing, supporting timely payments and keeping costs current. • Analyzed financial reports to find unbilled revenue… Show more • Processed in excess of 750 invoices monthly for service, totaling $9 million with a 39% margin in 2016, including a record month of $1.4 million. • Corresponded with customers to troubleshoot outstanding invoices, making corrections as requested for resubmission and payment. • Approved over 50 vendor invoices daily, verifying correct cost-allocation and pricing, supporting timely payments and keeping costs current. • Analyzed financial reports to find unbilled revenue, communicating high cost work orders with coordinators to complete follow ups, generating revenue. • Assessed credits on a monthly basis to target common issues, reducing errors in daily billings and reaching the monthly goal of less than 3% in credits. Show less

• Acted as “customer’s best service provider” answering 80 – 100 calls per day, monitoring and promptly responding to emails on over 5 separate email accounts. • Centralized scheduling and coordination of 15 service technicians in 3 satellite cities to attend service calls.• Conducted weekly meetings with service managers, addressing scheduling issues to move works orders closer to completion.• Travelled to external offices as sole representative for Shared Services to provide… Show more • Acted as “customer’s best service provider” answering 80 – 100 calls per day, monitoring and promptly responding to emails on over 5 separate email accounts. • Centralized scheduling and coordination of 15 service technicians in 3 satellite cities to attend service calls.• Conducted weekly meetings with service managers, addressing scheduling issues to move works orders closer to completion.• Travelled to external offices as sole representative for Shared Services to provide in-person training to service technicians, managers, and coordinators. • Oversaw filing process, archiving and setting up files at the end of each fiscal year, and promoting an organized flow of paperwork. Show less

• Completed ordering, receiving and invoicing for the wholesale operations, supporting the business owner to focus on marketing and sales for the business. • Educated wholesale customers on use of online ordering system, reducing time spent on taking orders over the phone. • Maintained online stock database, updating pricing and availability to ensure accurate representation of wholesale offerings.