A graduate with a Bachelor of Science Degree in Pure and Applied Sciences. Business Process Outsourcing (BPO) expert with more than nine years' experience as a data processor, annotator, web researcher, reviewer, trainer, and manager. In the interim, I am working on a Web Research project (Inplay) focusing on training, reporting, allocation of work, and quality analysis of altered providers in different counties.Key Milestones ● Acted as a subject matter expert (SME) by ensuring targets are met for all volumes assigned to respective shifts through proper planning. ● Understood and communicated objectives plus worked independently to complete assignments.● Oversaw more complex tasks that were escalated due to issues.● Led final data validation for 5 successful projects with exemplary client feedback. ● Performed web research tasks in 2 projects while maintaining 99.95% accuracy for 4 years. ● Successfully managed/trained 30 associates in Drive Wright Tyrefit and InPlay Web Research Projects. ● Efficaciously led a team of 20 associates with excellent performance in close to 5 projects.● Collaborated with the team on key performance measure as set by the client along with ensuring quality was met for all volumes processed during respective shifts.● Created new processes and procedures to support growing business needs.
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Assistant Project ManagerDigital Divide Data (Ddd) Mar 2020 - Nov 2023Nairobi County, KenyaInplay Web Research Project ● Trained associates on monitoring, ingestion and quality check tasks under the InPlay Web Research project. ● Coordinated the communication between the team and the client on a regular basis. ● Performed quality checks on the team’s productivity while ensuring the output meets client expectations. ● Allocated tasks while prioritizing the most urgent deliverables. ● Tracked/monitored daily and monthly reporting ● Ensured the associates understood ingestion requirements including which programs/locations/age to omit. ● Triaged and searched system issues impacting team ability to perform work.● Made sure the associates understood monitoring and what to search for in a provider to avoid missing necessary information during the process. ● Ensured that the team understood quality analysis essentials. This was to ensure that all submitted data was of good quality. -
Associate Project TrainerDigital Divide Data (Ddd) Jun 2018 - Feb 2020Nairobi County, KenyaDrivewright Tyrefit Project ● Drive Wright Tyrefit was a German project which dealt with identifying car body types in the likes of SUV, Sedan, and Coupe etc. A total of 30 associates worked on this project. ● Its main purpose was to help car buyers who had no knowledge of cars understand different car models and their fuel consumption and quality. ● The data was in an excel spreadsheet and identifying the body types was not easy for my team. This made this one of the more challenging projects I have worked on. The target was set too high. ● However, in the process I was able to help my team generate quality data after training them on how to review their files.● Participated in continuous improvement planning and actions after understanding performance targets and impact of own contribution and contribution of broader team; coached more junior level associates to meet their targets and continuously improve performance
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Quality Assurance LeadDigital Divide Data (Ddd) Dec 2014 - May 2018Nairobi, KenyaUniversity of Chicago Project ∙ The University of Chicago project involved collecting data through handwritten notes ∙ A quality review of all associates' ingested data was successfully conducted.
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SupervisorFruits, Juice And Pudding Jul 2014 - Nov 2014Nairobi, KenyaDuties and Responsibilities●Delivered excellent customer service, at all times.●Assisted in ensuring and dining areas are clean and orderly.●Listened and responded to guest’s requests or complaints.●Facilitate in keeping the reception area clean and tidy, at all times.
Elizabeth Ndanu Education Details
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Mathematics -
Pass
Frequently Asked Questions about Elizabeth Ndanu
What is Elizabeth Ndanu's role at the current company?
Elizabeth Ndanu's current role is Project Management | Customer Service Management | Trainer | Digitization | Validation | Web Research | Monitoring and Evaluation| Writer..
What schools did Elizabeth Ndanu attend?
Elizabeth Ndanu attended Kenyatta University, Kenyatta University.
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