● Spearheaded over 15 projects in a span of 6 months. Successfully completed and launched 80% of the projects within the projected deadline● Successfully led a team of 8 software developers and 7 quality assurance team● Worked with FMCG management to understand their reporting needs and develop reports uponrequest.● Collaborated with the product manager and management to perform client onboarding analysis that identified an opportunity to reduce the system set-up cost by 20% for a segment of manufacturerswhich resulted in a boost of the company’s revenues by 50%● Developed a strong constructive and cooperative relationship with the team. Established a mentorshipprogram to provide software developers with maximum potential growth.● Supported the delivery of products and initiatives using agile practices and by serving as Scrum Masterfor the software development teams.● Conducted daily and bi-weekly reviews for the team to support as well as continuous reporting andunblocking.● Organized roadmaps, and timelines, and reviewed meetings for projects● Tracked, managed, and reported on project progress in regard to deliverables, timeframes, quality, andrisks to all stakeholders (internal and external).● Led user acceptance testing before deploying the project● Provided accurate projections and actions on project changes, based on business, technological,situational, or client-influenced requirements.● Proactively supported members of the project for both internal teams (developers, support teams,quality assurance engineers, etc.) and external representatives (clients, partners, third-party vendors).

● Administered service-monitoring tools such as IBM ITSM, Nagios/NagVis, Grafana, Elastic stack, DCIM and Zabbix that gave real-time observability to data center infrastructure, networks, system, and business applications and databases which ensured 98.9% data centre and all KRA systems availability● Carried out service monitoring, generated hourly availability reports and escalated any outages to the relevant personnel● Periodically reported (Daily, Weekly, Monthly & Quarterly) analysis, and escalated service outage/ degradation incidences observed from automated monitoring tools for the purpose of resolution. ● Developed alerts and its escalation procedures based on SLA’s provided by ICT department● Pioneered on root cause analysis of problems flagged as recurrent by automated monitoring tools and provided first-line level of technical support to the data centre infrastructure and its associated accessories resulting to an increase of departmental performance rate from 65% to 95%● Identified and configured the components to be monitored; set up thresholds, and monitored the systems performance, availability, and capacity against the defined thresholds ensuring the NOC screens always displayed accurate KPI measures● Maintained HVAC equipment and electrical systems ensuring good health of the equipment● Performed data centre resource capacity analysis using Vropes which informed the resources to be replenished in time● Administered and monitored Access Control system and retrieved alarm logs weekly.● Managed and maintained good relationship with the data centre contractors and vendors● Collaborated with the Internet Service Providers in troubleshooting internet/WAN/Dark Fibre links for timely resolution of outages● Periodically tested the generators and generated reports● Configured, deployed and troubleshot CISCO IP phones

Achievements- Extracted social media data(Twitter and Facebook) - Cleaned and analyzed social media data for big Travel industries in Kenya. - Designed dashboards to keep track of user metrics using Tableau- Wrote several web scraping programs that crawled various web pages for content.- Performed sentiment analysis that kept track of user sentiments on Twitter and Facebook business pages

● Planned, strengthened, and empowered data science ecosystems in Kenya and Nigeria throughData Science Meetup sessions.● Engaged the community by training them about data visualization and storytelling using Tableau

● Identified valuable data sources and automated collection processes by developing an advancedexcel spreadsheet for caseworkers to capture data from the public● Created dashboards to show revenue collection performance in different departments for decisionmaking resulting in a 25% decrease in time needed to infer insights from customer data● Cleaned and transformed massive data into useful and insightful to specific teams.● Maintained invoices records for license payments and filed for future data references.● Provided user support and training staff on the use of Microsoft systems such as SharePoint,Windows, and Office 365