Elizabeth Njeru Email & Phone Number

Kenya

Recruitment and Staffing• Overseeing the recruitment process for various resort roles.• Collaborating with department heads to identify staffing needs.• Conducting interviews, background checks, and on boarding.Training and Development• Designing training programs to up skill employees in guest services, safety protocols, and company policies.• Coordinating workshops and continuous learning initiatives.Employee Relations• Managing employee grievances, disputes, and conflicts.• Promoting a positive work environment by fostering communication between employees and management.• Conducting exit interviews and addressing feedback.Compliance and Legal Matters• Ensuring compliance with labor laws and safety regulations.• Handling documentation related to employment contracts and legal policies.Performance Management• Implementing performance appraisal systems to track and improve employee efficiency.• Providing feedback and conducting regular performance reviews.• Implementing employee recognition programs.Payroll and Benefits Administration• Managing payroll, leave, and other HR systems.• Administering employee benefits like health insurance, vacation, and retirement plans.Health and Safety• Ensuring that workplace safety standards are met, especially in high-risk areas like kitchens or outdoor activities.• Organizing first-aid training and emergency response procedures.HR Strategy and Planning• Working with resort management on workforce planning and budget allocation for HR-related activities.• Aligning HR strategies with the overall business objectives of the resort.• Analyzing HR metrics to improve staff retention and job satisfaction.Employee Engagement and Well-being• Organizing team-building activities, staff retreats, and wellness programs.• Implementing programs to boost morale and maintain high levels of job satisfaction.• Monitoring and addressing employee burnout or stress.

Kenya

• Scheduling client's design work using calendar management to manage overlapping by 50%.• Manage traffic from various outsourced graphic designers to eliminate 60% of the backlog and maximize workflow.• Organizing files and records and handling other support tasks, freeing up the creative director's time to take on more pressing responsibilities.• Administering cost-effective, well-structured benefits to clients, setting up contracts, and managing paperwork.• Managing Zoho Software for tracking 80% of clients and invoices, updating records, and tracking payments.• Managing bank payments, project payments, and payroll for consultants to avoid discrepancies.

Westlands

• Attended sales training to develop knowledge, techniques, and skills.• Validated and reconciled payments in Odyssey Software and QuickBooks for customers and internal partners.• Responded promptly to customer emails and phone calls regarding account information andavailability of products and services.• Marketing of company products and services via social media and emails, which led to a 35% increased customer awareness and two new clients.• Managed customer accounts to secure customer satisfaction and repeat business, and handledcustomer invoices, reconciled purchase orders, and documented approvals in QuickBooks.

Ngong Rd

• Assisted in developing and implementing camp activities for children, teens, and adults.• Coordinated two remote camps with other camp staff members, and I ensured that the daily schedule was followed.• Supervised campers during outdoor activities such as arts & crafts, camping, swimming, and scouting.• Developed positive relationships with parents and guardians of campers by maintaining effectivecommunication skills to answer questions from parents and guardians about the program offered.• Organized supplies necessary for various activities, including arts and crafts projects and sportsequipment.• Managed all social media platforms using digital marketing strategies that led to 40% increased new and former clients.

Westlands

•Facilitated daily operations of the H.R. department with general and administrative support to the executive team, including scheduling meetings and managing calendars.• Compiled and presented a business proposal at PremierDay Spa that led to the opening of two other shops in Nairobi.• Tracked and submitted employee time sheets to prepare for payroll processing.• Organized and maintained filing systems for physical and electronic documents, ensuring 80% accuracy and confidentiality of records.• Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placed and expedited orders for supplies.• Data was entered into spreadsheets using Microsoft Excel or similar programs, and contact lists were regularly modernized as changes occurred in employee status or contact information.

Nairobi

• Conducted market research interviews and surveys with customers to collect data, analyzed collected data using statistical methods and software.• Identified trends in consumer behavior and preferences and developed practical survey questions for focus groups and online polls.• We supported the marketing team by researching competitors' products and services.• Researched 65% of target audiences through various sources such as social media platforms and publications and adapted marketing strategies to fit consumer preferences and expectations.• Developed and used specific methodologies for collecting and analyzing marketing data by conducting an average of 20 daily market research surveys.

Bachelor'S Degree, Human Resources Management/Personnel Administration, General, Second Class-Upper Division

Activities and Societies: Activities and societies: Sports i.e. Hockey and Aerobics Volunteering and Community Service; organizing charity.

Diploma Of Education, Human Resources Management/Personnel Administration, General, Upper Credit

Activities and Societies: Sports i.e. Hockey and Aerobics Volunteering and Community Service; organizing charity events and participating.