Elizabeth Temitayo Oladeji Email and Phone Number
Elizabeth Temitayo Oladeji personal email
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A dedicated Client Success Manager with a robust track record in driving client success within the SaaS, consulting, and retail spaces. I specialize in aligning solutions to client needs and ensuring that every engagement results in meaningful outcomes. Throughout my career, I have honed a unique approach that combines deep product knowledge, strategic consulting, and a relentless focus on the customer experience. I work alongside clients to understand their goals, challenges, and unique business environments, ensuring our solutions drive the highest possible ROI. My approach is grounded in data and empathy, enabling me to adapt strategies that address immediate needs and support long-term growth and retention. Leveraging both technical expertise and a consultative approach, I excel at collaborating with teams to tackle complex challenges and implement strategies that support growth. Key Strengths Include:- Client Relationship Management: Cultivating trusted partnerships through proactive communication, transparent problem-solving, and a commitment to excellence.- Cross-functional collaboration: Partnering with product, sales, and support teams to streamline processes, reduce churn, and ensure a seamless client experience.- Strategic Growth Initiatives: Leveraging data and customer insights to identify growth opportunities, reduce churn, and increase product adoption.- Continuous Improvement: Consistently refine strategies and align them with the latest trends to keep clients ahead of the curve.Whether guiding clients through onboarding or supporting them with innovative solutions for ongoing success, I am committed to empowering teams and driving growth. I thrive in roles prioritizing adaptability, strategic thinking, and client-centric success.I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at lizzytemi@gmail.comCompetencies:- Customer Success Management: Client Onboarding, Customer Satisfaction Metrics, Account Management, Customer Feedback Analysis, Client Retention Strategies, User Adoption Techniques, Cross-functional Team Collaboration- Project Management: Trello, Asana, Monday.com, Workflow Automation Tools (e.g., Zapier), Agile Methodologies, Project Delivery Optimization, Performance Metrics Tracking- CRM and E-commerce Platforms: Salesforce, Shopify, HubSpot, Zendesk- Technical Documentation and Support: Technical Writing, FAQ Development, Support Ticket Analysis, Knowledge Base Creation
Aligncoach.Ai
View- Employees:
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Customer Success Manager, Saas And Business ConsultingAligncoach.AiAbuja, Federal Capital Territory, Ng
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Customer Success Manager, Saas & Business ConsultingAligncoach.Ai Jan 2024 - PresentCalifornia, United StatesAlign Coach is a SaaS provider offering Alignapp. This powerful coaching tool helps medium-sized enterprises (SMEs) understand their teams' mindsets to enhance systems adoption, employee experience, productivity, and overall results. It also offers expert business consulting and implementation services tailored to help these businesses optimize their operations and achieve sustainable growth.This combination empowers organizations to unlock their teams' full potential and deliver meaningful business results.My Achievements: - Conduct weekly strategy sessions with key clients, strengthening relationships and identifying critical growth opportunities; resulting in enhanced product adoption rates and an impressive 87% renewal rate over two consecutive quarters.- Drive significant improvements in client satisfaction through personalized account management for 15 major clients; identified critical growth areas leading to enhanced retention rates and measurable inflow from successful upselling initiatives.- Spearheaded implementation of a new onboarding process for SMB clients, increasing customer retention by 20% within the first quarter, enhancing customer satisfaction scores by 30%, and 25% reduction in time-to-value for new clients. - Identify critical issues and implement operational improvements to increase productivity by25%, improving customer experience (CX) and project delivery rate.- Elevated customer satisfaction (CSAT) to 96% by implementing a streamlined support process,resolving over 250 B2B client inquiries per month and leading to promotion three months ahead ofschedule.- Project managing workflow optimization initiatives that have saved the company over 40 hours each month by automating key processes and minimizing manual tasks- Collaborated with 5 cross-functional teams to design and implement over 30 tailored strategies for consulting clients, resulting in improved satisfaction scores of 15% across key accounts within six months.
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Customer Success Coordinator, Saas & Business ConsultingAligncoach.Ai Sep 2022 - Dec 2023California, United States- Developed comprehensive video tutorials, facilitating smoother user adoption across 10 new enterprise clients within the first 6 months. -Collected and relayed product feedback, contributing to 5 major software updates, directly enhancing system stability and customer (CX) experience.- Delivered actionable insights from user feedback that directly informed marketing strategies; identified 3 key areas of improvement which enhanced customer engagement metrics by over 30% during the campaign's duration.- Created detailed technical documentation, resolving more than 300 inquiries without escalation or product development team intervention.
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Customer Support Specialist, E-CommerceEyin Retail Stores Mar 2020 - Aug 2022Kaduna, Nigeria- Spearheaded initiatives engaging up to 40 unique online shoppers weekly by delivering targeted solutions based on previous interactions, resulting in valuable insights from continual improvement discussions concerning user experience.- Developed and implemented customer success strategies that increased repeat business by 150 customers over a year on Shopify, building long-term customer relationships.- Collaborated with cross-functional teams, including sales and inventory management, to resolve customer issues such as product availability and delivery schedules within 24 hours.- Improved customer satisfaction by demonstrating 100% personal and professional excellence and taking the initiative to anticipate customer needs.
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Customer Success Coordinator, Healthcare SaasElephant Healthcare Nov 2021 - Apr 2022Kaduna, Nigeria- Collaborated with team members on training and smooth onboarding of all customers in 168 health clinics in 6 local government areas across Kaduna state in 3 months.- Supervised account management of assigned clinic portfolios in 4 Local government areas with over 85% adoption rate of software usage and 95% customer satisfaction. - Documented and updated FAQ and customer onboarding content with questions/feedback raised, which reduced time spent on onboarding sessions by 5 hours and provided structured - Diagnosed and resolved technical and software issues, including bugs and login problems, which increased customer experience by 90%, and carried out proactive post-go-live support, reducing the average response time to 180 seconds. -
Customer Support Specialist/Helpdesk, Healthcare SaasFederal Medical Center, Ebute-Metta, Lagos State Aug 2019 - Jan 2020Lagos, NigeriaIn my role as a Customer Support Specialist at FMC, I investigated customer complaints and collaborated with the engineering team to resolve over 100 technical issues. I streamlined the issue escalation process by categorizing and prioritizing tickets, which led to faster turnaround times for critical problems. 🛠️I developed support documentation for frequent inquiries, reducing new ticket volumes by 40 each week. Coordinating with the IT team, I effectively troubleshot software-related issues for over 50 users. I maintained the helpdesk system to ensure prompt ticket logging and closure, minimizing backlog and improving service speed. My proactive customer engagement helped identify technical support needs, cutting resolution time by 3 hours per case. I also delivered support reports to management, providing insights for enhancing system reliability and organized support tasks to prioritize critical issues. 💻
Elizabeth Temitayo Oladeji Education Details
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Second Class Upper -
Kaduna PolytechnicDistinction.
Frequently Asked Questions about Elizabeth Temitayo Oladeji
What company does Elizabeth Temitayo Oladeji work for?
Elizabeth Temitayo Oladeji works for Aligncoach.ai
What is Elizabeth Temitayo Oladeji's role at the current company?
Elizabeth Temitayo Oladeji's current role is Customer Success Manager, SaaS and Business Consulting.
What is Elizabeth Temitayo Oladeji's email address?
Elizabeth Temitayo Oladeji's email address is li****@****ail.com
What schools did Elizabeth Temitayo Oladeji attend?
Elizabeth Temitayo Oladeji attended Federal University Of Technology Minna, Kaduna Polytechnic.
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