Elizabeth Payne Email and Phone Number

-Coach my team on client advice and problem resolution at first point of contact, and advocate for digital enablement and multichannel usage-Ensure high employee engagement through recruiting, talent management, development and career planning-Highly polished sales and relationship building skills-A Digital Leader who leads a team of Digital Navigators and coaches and inspires the team to becoming a digitally-enabled relationship bank

-Managed personal and business accounts to ensure financial success by mapping out a financial plan for clients-Took ownership of client problems, responded with empathy and developed effective solutions-Made credit decisions for approving loans, mortgages, credit cards and overdrafts-Developed relationships and mutual trust with clients to identify and promote opportunities to address clients needs through additional services-Made referrals to business partners such as Mortgage Specialists and Investment and Retirement Planners based on the clients needs-Recipient of the Regional President’s Circle award in August 2015

-Met or exceeded sales objectives; tracked and recorded all sales -Developed and built customer relationships with new and existing ATB customers -Created and expanded internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and resolve issues or concerns

-Conducted sales call on both current clients and cold calls-Planned and oversaw the sales efforts of the hotel to achieve the targeted room revenues -Maintained communications with the Global Sales Office, local businesses, and local tourism authorities -Kept informed of the competition's sales and marketing strategies -Evaluated and initiated opportunities for developing new sources of business and thereby broadening the account base-Developed and managed the annual marketing plan, rooms budget and departmental operation budget-Set parameters for rate quotes and for negotiating group room’s contracts-Prepared weekly, monthly, quarterly and annual reports as required=Participated in sites and industry trade showsAccomplishments:-Increased occupancy rate and average daily rate through successful sales and marketing plan-Established strong relationships with businesses and top accounts-Strengthened the efficiency and co-operation between departments