Project manager, fulfilment analytics program.

• Project manager for Google Search implementation on express.com – implemented the product and helped oversee attribute tweaking for increased revenue.• Project manager and Scrum Master for migration of all eCommerce applications and customers from AWS cloud to Google Cloud Platform.• Release Coordinator for major application migrations during Google Cloud Platform migration.• Helped create, inform and train new intake process to help bring visibility across platforms, support business prioritization all while reducing process overhead.• Helped create Project Delivery Strategy (PMO) through standardization and documentation of delivery process for all projects – Including standardization of all project delivery templates

Program manager for the Belron/Safelite global CX Salesforce implementation, converting homegrown applications to four Salesforce Clouds with considerations for a global template. Was responsible for overall project plan, inclusive of the many workstream project plans. This included Data, Integrations, Business, Test, Change and many more. Responsible for overall program status as well as collection of risks/issues and mitigation plans from workstreams. Interfaced with global leadership as well as country specific. Responsible for US program financials. Helped establish protocol and processes successfully onboarding many resources to the local and global program. Organized and ran local as well as virtual multi-country workshops focusing on requirements gathering and future state goals.

Responsible for the Contract Management team, leading the transition from project to product focus in an Agile environmentWorked with Product Owners to bring transparency and cultivate product backlogsEstablished Scrum practices and encouraged the team in continuous productivityTrained Agile Business Analysts in successful BA methodology for transparency between business and ITCompetent in Agile practices and tools such as JIRA and Confluence. Held Lunch and Learn sessions with the department to share knowledge and establish best practices

Project Manager/Scrum Master for many multi-million-dollar initiatives, including:Department wide transformation with the first Agile project, establishing processes and navigating barriers due to years of a waterfall only delivery methodologyBrand-new Lease End flow on the BMW FS website, coordinating requirements of many stakeholders, collaborating with external design firm, and establishing a successful contract structureBMW Robotics Process Automation Spoke, Americas, building the foundation for RPA in BMW North America, BMW Financial Services, BMW Bank and BMW Manufacturing. Success in true partnership between business and ITCompliance Integration tool responsible for screening customers at initiation and ongoing against prescribed terrorist watch lists. Complexity driven by coordination of teams in Germany, England, Romania, South Carolina, Utah and OhioEstimating process and tool based on BMW Group Agile transformationManaged all aspects of project governance such as process, change control, budget, schedule, resource, issue and risk managementPerformed other project roles as needed, including Business Analyst and Test Manager

Business Analyst reporting to Program Manager for Regional IT Alignment program. Prepared agendas, meetings minutes, monthly reporting and program wide reporting for a $50 million-dollar 6-year programIT Operations Manager, at BMW Mexico FS while Operations Manager was on maternity leaveProject Manager for successful Verint workforce management upgrade, complex implementation due to decrepit hardware, multiple points of integration with home grown applications and vendor negotiations

Managed all PC leases for BMWFS in the United States, Mexico, Brazil and Argentina. Coordinated data migrations for department/user drives in Mexico, Argentina, Brazil and Utah. Led training seminars for local users about self service sites. Migrated the Latin American offices to these self service sites, and then trained onsite key users on them in Spanish and English. Facilitated the change from Xerox printers to Konica Minolta printers when the contract was bought for the Americas (CA, United States, Mexico, Argentina and Brazil).