Lizzy Powers Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

I work as the BPO Contractor Manager, performing the following tasks:- Key DRI for overseeing the transition between two BPOs- Lead trainer for the BPO launch- Calibrate with teammates and contractor leadership on policy updates and impact to daily operations- Establish SOPs and refined tool operations for holistic account review and model validation.

San Francisco, CA, US

- Investigate and resolve high profile escalations in a timely manner- Review suspicious account and transaction events using internal and external fraud tools, and take action in accordance with Chime’s risk policies- Evaluate team policies and procedures to ensure they stay current with evolving fraud trends- Help identify process improvements and.

Boston, MA, US

- Assisted clients undergoing account escalation with urgent payroll-related concerns and system troubleshooting- Diagnosed system discrepancies from multiple angles to determine best solutions and implement appropriate changes- Communicated client feedback to Product Team and suggested innovative solutions to help clients achieve goals and overcome.

- Set up system modules to client specifications – including, but not limited to, payroll, benefits, time away from work, timekeeping, and recruitment- Assisted Client Success Managers with white glove service for top-tier clients in all aspects of account management- Leveraged system knowledge to troubleshoot client issues and offer thorough and timely.

New York, NY, US

- Analyzed Venmo accounts to identify potential fraud activity and mitigate loss. Recognized as top loss prevention specialist, saving $2M+- Assisted customer service reps in handling high-demand risk cases to better support the customer- Monitored cases and internal system reports to identify fraud trends and flag activity to supervisors- Mentored and.

New York, NY, US

- Provided superior customer support through email, live chat, and by phone- Solved customer’s issues by going above and beyond, and always communicated with empathy- Onboarded new hires with training and job shadowing- Maintained quick response time and low email reopen rate in assisting with customer issues

Chicago, Illinois, US

- Performed audits of menus submitted from QC Specialists; edited menus to ensure accuracy according to Grubhub style- Facilitated changes to online menu content under strict deadlines- Enforced style guides to ensure accuracy of content in the Grubhub system- Worked with international vendors to alleviate concerns and build trust- Assisted with the.

- Planned and coordinated theater games, crafts, and performances- Conducted classes for 3-12 year olds, 5 times a week with lead teacher- Collaborated with lead teacher on modifications and accommodations to use in the educational setting- Promoted from Education Intern to Assistant Teacher after 3 months of work due to passion for work, exceptional.

- Collected and organized all viable patient information to facilitate doctor evaluations - Managed patient records and x-rays to determine level of treatment needed- Demonstrated leadership skills by leading the development and coordination of after-hours promotional workshops- Coordinated accounts receivable payments for insurance claims and patient.

US

• Drafted, distributed and managed all contracts with actors, designers and staff members for ongoing productions- Coordinated company meetings, fundraisers and events by renting venues, purchasing supplies and booking.
• Worked on communication skills by addressing company issues, interpersonal conflicts & concerns within the company

Chicago, IL, US

- Spearheaded the launch of Groupon Now! in over 25 markets and sustained the third-highest gross profit–producing pipeline of New York City and outlying areas for a total of 4,414 opportunities- Researched, qualified, launched & maintained opportunities according to company standards- Communicated vital information across teams including Sales, Account.