 Track asset utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of inaccordance with company policies and procedures. Effectively communicate with end users, vendors, IS Project Managers and IS Management. Maintains an on-hand inventory of IT equipment. Obtains quotes for hardware and submits order requests for equipment and computer accessories to maintainstockroom inventory levels. Provide weekly, monthly, and quarterly asset reports. Receive IT equipment delivered to Information Services Department, including logging received equipment,storing it securely, conducting periodic inventories and logging equipment distribution.

• Monitor and analyze trends to locate areas of improvement and communicate possible solutions to management.• Crosstrain with other teams to develop knowledge base articles for the team to use as a resource.• Created a training outline, as well as perform training for ne hires as well as others on the team. • Work on projects as they arise while also taking calls and helping teammates between calls. • Mentor teammates and help them identify possible career paths in the company.

• Handle daily support requests received through support meeting established goals set for Availability surrounding Calls, Chats and Self-Service Incidents reported.• Provide first level assessment, support and resolution of issues meeting first call resolution goals on Tier 1 support functions.• Collect appropriate and accurate information following documented call management processes including logging, follow up, updating and closing of incidents.

• Answered telephone, in-person and internet-based inquiries from users regarding technical issues they experience• Analyzed problems with non-functioning equipment or software applications to identify problem area and recommend solutions and corrective actions to customer application questions• Utilized remote management solutions to push out fixes when applicable