• Performs extensive research and obtains all necessary relevant information regarding complex cases and issues• Examines records, ensures all levels of legal, medical, and administrative review have been completed and summarizes salient facts to recommend appropriate action• Analyzes trends affecting personnel programs at a national level and recommends changes in local policies and procedures to circumvent issues for VT ANG employees• Maintains knowledge of all Federal, DoD, and local personnel policies, communicated with leadership on any pertinent changes• Works cross-functionally with internal and external teams (to include National Guard Bureau, 158 FW, VT Army National Guard) about benefits and pay affecting cases• Serves as final approval authority for all senior noncommissioned officer promotion packages, prepares promotion order and executes in system of record• Review records and utilize classification directories to classify officers being accessed into the VT ANG• Maintains and administers multiple support budgets for the State Headquarters, coordinates with department heads, and resolves budgetary problems as they occur• Government Purchase Card holder for State Headquarters, responsible for $10K+ mission essential purchases in FY23• Attends semiannual Colonel promotion review conference, liaises with all states/territories nationwide, brings back recommendations to leadership for process improvement from feedback provided• Provides administrative support in the form of scheduling travel and calendar management to ensure efficient office operations• Controls access to the Assistant Adjutant General, Chief of Staff, and Director of Staff

Effectively manage training program for 3 departments totaling over 150 personnel. Coordinate training both nationally and internationally for members to attend in order to maintain deployment readiness qualifications. Manage training related funding. Generate and brief Status of Training and On the Job Training reports monthly.

• Personnel Programs Team Lead – Supervise team of 6 for all Customer Service related programs• Provide Tier II customer service to base population of 3.2K (Contractors, Foreign Nationals, Foreign Military)• Site Security Manager for the only DEERS location in the United Arab Emirates• Discrepancy Program Manager – Communicate with home stations & Major Commands around the world• Right Start Program Manager for Al Dhafra AB – Administer New Comer’s weekly briefs for 100+ attendees • Casualty Assistance Representative

• Set training objectives through analysis of training reports, unit input, and external directives in order to executeleadership’s strategic training objectives• Effectively managed formal school travel budget valued over $500k• Established local policies and procedures to provide a uniform and effective unit training program• Administered formal testing program guaranteeing integrity and compliance of official testing center• Spearheaded and marketed rollout of brand-new federal tuition assistance to Air National Guard members;Collaborated with employees and local colleges to smoothen transition• Instructed employees on new tuition assistance benefits, coordinated and approved applications valued at$4,500 per student• Communicated with program training managers and school liaisons nationwide to ensure formal trainingmission effectiveness• Provided monthly out-processing briefings to servicemembers departing for basic military training

• Coordinated with members base wide to ensure Cyber Operations mission needs are met• Maintained Official Mail Center - Recorded and accounted for all funds on meter daily• Level 1 help desk technician: Answered customer inquiries and performed basic trouble-shooting

• Serviced loans: Posted, refunded, reversed transactions• Debited personal bank accounts utilizing Biller Console and credited funds to loan• Coordinated with other departments to ensure quick and accurate payment posting• Trained to Scan Checks and Debit/Credit General Ledgers on Teller Capture• Generated reports for previous business day payoffs – Verified 60+ payoffs daily• Balanced spreadsheet at end of day confirming 100% accuracy