I am Open To Work and looking for my next opportunity to lead customer service or client success for a company that is passionate about wowing their customers and continuously growing and improving!As a consultant, I am Open to Work to take on projects to support teams and individuals within customer care!Let's Connect!A little bit about meAs a seasoned Customer Service Leader with 15 years of experience, I am passionate about empowering teams to create memorable, best-in-class customer experiences. Throughout my career, I have been recognized for my ability to coach and mentor individuals to reach their full potential. By leveraging team and customer feedback alongside new technologies, I’ve consistently driven impactful outcomes, resulting in increased efficiencies and revenue growth.In my previous roles at SmartPak and Covetrus, I specialized in leading customer care, achieving industry-leading CSAT and NPS scores of 4.6 out of 5 and 95%, respectively. I improved team efficiency by 25% through the adoption of new technology and lean principles and developed career paths and proactive staffing models that reduced attrition by 7%. Additionally, I enjoyed promoting wellness in the workplace by leading health and wellness ERGs that fostered engagement and a positive environment.In my current role with The Northridge Group, I am coaching and mentoring customer service leaders to be more effective leaders and coaches! Reviewing best leadership best practices and building coaching plans to support their coaching model and drive for ownership and results.With a commitment to continuous improvement and solution-driven results, I am also an active member of CCWomen, where I enjoy sharing insights and expanding my network within the customer care community.