• Coached, trained, developed, and performance managed all associates on selling skill behaviors to achieve positive outcomes on key performance indicators and deliver all on all Best Buy customer promises• Analyzed sales reports and profit and loss statement to set and achieve individual goals for employees and maintain store targets• Maintained a positive working relationship with all store leadership to deliver the same message to employees in service of our customers and vendors• Developed vendor partnerships specific to sales training• Motivated and recognized employees daily on selling skills behaviors• Accountable to deliver FY15 business priorities and company strategies for the Omni-channel customer experience

(VP of Pricing, VP of Demand Planning, Sr. Director of Order Management, Sr. Director of Enterprise Product Management, Sr. Director of Omni-channel Integration and Operations, and Sr. Director of Integrated Promotional Strategy & Planning)• Coordinated travel, event planning, and project management• Calendar coordination and scheduling of appointments/meetings/trainings• Facilitator for Item and Location Data Governance working bodies• Prepared travel and supply expense reports while maintaining budgets• Proficient in Excel, Word, and PowerPoint• Generated and analyzed data reports• Managed and facilitated WebEx presentations, governance meetings, and developmental trainings• Timecards and benefits support

Operations Manager, Beaufort and Summerville, SC• Worked directly with customers to solve technology needs• Coached and trained employees on business acumen• Community Relations point person for market; including career fairs at local colleges, volunteer events, and employee viewpoint events• Coached and trained employees on electronic time card rollout• District Order Management System trainer/ support lead for Operations and Inventory responsibilities• District Employee Practices Assessment auditor and Action Plan lead• Selected as district representative for General Manager Development program and studied with the Harvard Mentor Classes• Retail Lead for North and South Carolina Employee Business Network – Women of Leadership Forum; focusing on employee development, employee service training, and in home technology innovation project• Managed the hiring process for all departments in store; including new hire paperwork, orientation, and retaining hiring document per company Standard Operating Policy Customer Solutions Manager, Charleston, SC• Worked directly with customers to solve technology needs• Coached and trained employees on selling strategies• Managed an Employee Business Network to develop and train future leaders in company• Coached and trained employees on Order Management System (phase 1) rollout• Managed hiring process for Home/Appliance sales departmentsServices Manager, Charleston, SC• Worked directly with clients to solve technology needs• Maintained clients private data and company policies• Built relationship with market Service employees to better serve clients and train employees• Solved customer order/inventory concerns• Managed hiring processes for the Service Department

Product Process Supervisor, Beaufort, SC• Implemented truck process for new smaller store operating model inventory team• Managed completion of store planograms• Maintained standard operating policy for all inventory process; including execution of the store’s yearly physical inventory counts

• Direct representative for company with all vendors• Created all sales trackers and sales reports for company• Opened new stores and trained employees to build their relationship with vendors and customers• Built inventory count and schedule for company