Elizabeth R. Email and Phone Number

Retention department

*Inbound 3rd party call center rep. providing sales & service to Hiscox Small Business Insurance.*Explained coverage and policy information in a manner that is easily understood by applying it to real life scenarios for both English and Spanish clients verbally.*Issuance of professional liability (PL/EO), commercial general liability (CGL),& business owner policies (BOP).*Worked on FNOL claims, while following all loss procedures.*Handled inbound and outbound sales calls in both a busy office setting as well as a remote work at home setting.*Effectively worked remotely and took ownership of each call. *Issuance of common commercial policy endorsements such as the waiver of subrogation, & primary & non-contributory endorsements. *Issuance of scheduled and blanket additional insured endorsements.*Issuance of Business Property & Equipment Coverage (BPP) endorsements and ACORD24 certificates of insurance (COI).*Issuance of Acord 25 COI forms.*Issuance of Loss Payee Endorsements.*Issuance of the Hired & Non-owned Auto endorsements.

*Inbound calls in an office setting, licensed for Property & Casualty.*Explained coverage and policy information in a manner that is easily understood by applying it to real life scenarios.*Set up follow ups with our insureds in the event of a complex issue.*Verified that all policies (Home, Auto, Renters, & DP3 policies) were updated when an insured changes information to avoid having our insured call back and update individually.*Set up claims, while following all loss procedures.*Handled Flood, Earthquake, and Umbrella (PLP) changes for linked dwelling policies.*Made sure all required state forms we're received for specific coverage requests/changes (exp. UM/UIM changes, PA Act 6, SR22, FR44, Etc.).*Made sure proof requirements are received and uploaded before submitting a change (Proof ofcompletion of driver's course, Exclusion form, etc.).*Worked back office duties using Zendesk for online requests. *Handled many billing transactions such as payment handling, non payment cancellations, payment arrangements, etc.*Submitted proof of insurance for our insured and at times to a third party such as a verified leinholder, mortgage company, or DMV. *Submitted FR-19 requests to the MVA.

*Inbound 3rd party call center Insurance agent, licensed for Property & Casualty.*Set up FNOL claims, while following established loss procedures.*Assisted members with payment transactions ranging from simple monthly payment to setting up a payment plan to help with a financial crisis.*Worked along our complex billing representatives to find the best payment arrangement according to each situation. *Assisted members with online account issues such as troubleshooting, registering, changing account information, locating information on the site, Etc. *administered records and client notes for each customers transactions, complaints, and agreements made on each call.*Directed members to the correct department for follow ups and/or referrals.*Referred unresolved customer grievances to designated complex departments for further investigation.*Suggested and upsold products suitable for members needs while tracking each referral and upsell. *Handled member's problems and complaints with professionalism and courtesy. *Effectively managed large amounts of incoming calls.*Processed down payments for new insurance policies. *Updated lienholder information while also providing verification of insurance. *Verified coverage and policy information in a manner that was easily understood by the member by applying it to real life scenarios. *Reviewed underwriting guidelines before issuing policies.

*Inbound Bilingual Call Center for a temporary assignment in which I represented Nevada Health Link for the launch of the Affordable care act.*Assisted clients in Spanish & English with getting tax subsidies for their enrolled health plans on the NV medical health exchange.*Assisted clients & agents with the purchase of eligible health plans.*Consulted with low income members for possibile program eligibility for the Medicaid & CHIP program.*Safeguarded personal health information while understanding HIPPA law.*Processed documents, emails, contracts, service discontinuance requests, and referrals for our insureds.*Updated insured's personal information at the request of insured.*Determined charges for policies & services requested. *Reviewed insurance policy terms and conditions in a way easily understood by our insureds.*Provided appropriate solutions and alternatives within the time limits set and followed up with our insured to ensure resolution.

*Face to face with customers in a retail setting*Promoted to assistant manager*Responsible for opening/closing of the store, bank deposits, and paperwork.*Successfully managed a 4-person team in running a retail operation.*Analyzed and resolved work problems and assisted workers in solving problems.*Answered customers questions about products, prices, availability, and product uses.*Kept sales records.*Attracted customers with continually changing sales*Kept inventory,sales, stock and organization reports up to date.*Consulted with clients after sales to resolve problems.