As a program manager and public relations specialist, I understand that success often hinges upon internal and external messaging. Even the best-designed initiatives can fall short without a communication strategy that is accessible, useful, and timely. This can be especially challenging for organizations with scientific, technical, or health-related missions that may serve multiple stakeholders. I have spent years learning strategies that help organizations persevere and thrive. You can rely on my academic and experiential knowledge to help you bridge the gap between what you create and what people remember.

-Oversaw student learning using statistical analysis, curriculum planning, achievement surveillance systems, and mastery improvement systems-Planned and directed learning activities and assessments related to subject areas-Provided expertise in design, management, and execution of learning community protocols, student evaluations, and analysis of complex data-Monitored and reported significant factors impacting student achievement-Built effective partnerships with diverse groups of students, families, education personnel, and other stakeholders

• Coordinated staff members responsible for the cleanliness and appearance of the store, including stocking and conducting inventory. • Utilized social media and organized in-store demonstrations and events to promote products to customers; research product trends to ensure competitive selection and pricing. • Provided excellent customer service including the handling of returns, customer complaints, product inquiries, and special orders. • Purchased and received three weekly delivery shipments using electronic ordering systems. • Performed accounting and recording-keeping duties to stay on budget and increase sales. • Supported the Store Manager with daily store operations, including communication with the corporate office, maintaining customer relations, and coaching and training employees.

-Managed operations and product fulfillment-Provided customer service and logistics training -Oversaw supply-chain development-Maintained and acquired wholesale accounts -Implemented several automated processes that led to considerable savings in manpower and increased order fulfillment timelines-Increased revenue through the marketing development of a new product line, as well as initiated several marketing campaigns for existing products

-Created methodologies, documentation standards, and verification procedures for project and occupational health and safety objectives-Identified and analyzed environmental/occupational health issues related to hazardous material, electrical equipment, and industrial construction-Supervised and monitored compliance of civilian contractors, DoD employees, military personnel, and subordinate staff

-Interpreted and explained complex policies and procedures to command personnel, dependents, community members, volunteer and support organizations, and other stakeholders-Responded to, documented, and reported emergency situations, and acted as liaison to command leaders, personnel, and community/volunteer partners-Investigated and reported on mission critical and current events impacting command personnel and operations-Facilitated and developed partnerships with local media, government offices, and volunteer organizations-Drafted briefings, press releases, articles for publication, speeches, and social media posts-Planned, administered, and evaluated emergency preparedness initiatives, assessments, and training -Educate personnel, dependents, and the community on emergency procedures, training schedules, and protocols-Awarded the Navy Achievement Medal for exceptional use of messaging to build partnerships-Pioneered the command's social media presence resulting in a remarkable increase in audience scope and engagement -Project lead for the 2013-2014 West Sound Navy Guide, coordinating more than 70 tenant commands, and providing an accurate resource for 33,500 personnel in the Northwest Region-Utilized multiple media venues leading to the publication of over 30 compositions used in various outlets, resulting in increased community preparedness, awareness, and resilienceAs the unit Drug and Alcohol Program Advisor:-Coordinated and conducted mandatory substance misuse/abuse prevention training-Carried out client assessments and referrals in accordance with command and organizational procedures-Responsible for client case management and related recordkeeping and tracking-Briefed senior officers on related issues

-Accomplished accurate and timely completion of the Defense System network maintenance and service requests. -Maintained adequate materials, team training, and tools needed by the department to perform critical functions.-Contributed to the evolution and updating of system compliance standards and technical manuals. -Analyzed system operation data, performed coding changes, and worked with outside organizations to improve system performance.-Trained and coordinated a team of technicians-Served as project manager on multi-departmental teams. -Developed fault and repair log systems, significantly reducing the time between user maintenance requests and resolution.-Resolved 13 major, system-level technical faults allowing for excellent organizational evaluations and customer feedback.

-Oversaw critical aspects of the drug and alcohol program including statistical analysis, treatment planning, surveillance systems, and reductions in negative health outcomes-Planned and directed investigations into personnel substance usage, prevention methods, and program efficiency-Provided expertise in design, management, and evaluations of data systems, intake procedures, disciplinary processing, and program features-Created and delivered the command-wide drug and alcohol misuse/abuse prevention training and education program-Consulted with and advised interdisciplinary teams regarding military life, training protocols, administrative procedures, and program impact on usage patterns and substance-related incidents-Monitored and reported incidents of substance abuse/misuse to command leadership, medical personnel, and legal teams-Acted as primary point of contact between program personnel and the client's immediate military chain of command

-Standardized grant acquisition and dispersal systems, client database management, and donor records-Provided education to clients, partnering organizations, and other stakeholders regarding ADA compliance, government regulations, program offerings, and principles of independent living advocacy-Consulted with policy experts, health professionals, advocates, and government organizations regarding disparities and barriers to independent living encountered by clients