Elizabeth Santos's Location
Greater Houston, United States, United States
Elizabeth Santos's Contact Details
Elizabeth Santos work email
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Elizabeth Santos personal email
n/a
About Elizabeth Santos
Experienced Global Account Manager with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management, International Freight Forwarding and Communication.
Elizabeth Santos Work Experience Details
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Senior Operations Key Account ManagerDeugro Dec 2023 - PresentPfäffikon, Schwyz, Ch -
Global Account ManagerDsv - Global Transport And Logistics May 2021 - Dec 2023Hedehusene, Dk -
Key Account DirectorAgility Aug 2018 - Feb 2021Safat, Kuwait, KwOperational Key Account Manager for strategic O&G clients. Intigration of complex logisitics services between origin and destination. Responsible for retention and development of exisiting customers. Internal and external support to provide the customer with supply chain and logistic solutions. -
Global Account Manager - Oil & GasBolloré Logistics Jan 2013 - Aug 2018Puteaux, FrGlobal account management of customers with multiple international decision making centers. Intigration of complex logisitics services between origins and destinations. Responsible for retention of exisiting customers and aquisition of new business. Internal and external support to provide the customer with supply chain and logistic solutions. -
Sr. Energy Operations ManagerCeva Logistics Aug 2012 - Dec 2012Marseille, Provence-Alpes-Cote D'Azur, FrManagement and oversight of the delivery of services to global energy customers; driving customer satisfaction, attainment of profit objectives, business expansion, safety, quality, and development of staff. Serving as a point of escalation and resolution of service, system and operational failures. Monitor new pricing, pricing adjustments, and revenue invoicing. Development and implementation of improvement programs in cost reduction, revenue growth, quality improvement, and best practices. Facilitate regular meetings with clients and relevant operation staff to evaluate performance and receive updates from clients on challenges and future plans. Build relationships with key contacts within customer and vendor organizations to understand opportunities to add value. Capitalize on value creation opportunities by working with sales and station management to develop workable solutions to meet customer needs. Provide leadership and coaching, mentoring, staff selection, professional development and oversight to personnel. -
Energy Operations ManagerCeva Logistics Apr 2012 - Aug 2012Marseille, Provence-Alpes-Cote D'Azur, FrAccount management of an O&G Century Account. Knowledge of the customer expectations, and process development to meet those expectations. Accountabilities include identification of scope creep and escalation within station management; development of opportunities to provide increased value to the customer supply chain; and management of customer SOP. Forecast volumes and impact on operations to create plans of action as needed.
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Energy Logistics Account ManagerCeva Logistics Oct 2009 - Apr 2012Marseille, Provence-Alpes-Cote D'Azur, FrAccount management for a major O&G drilling client. Responsibilities include utilizing superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients; hiring, training, and retention of the logistics team. Develop and maintain functional knowledge of the products, services and operations offered by the company. Interact regularly with station and operations managers, and develop close and cooperative working relationship with operational staff to ensure the customer's needs are met; and for the organization's performance to customer specific metrics and goals as well as special needs dictated by the account. Work with the global sales staff assigned and prepare customer facing presentations and KPI reporting. Direct reports include 6 hourly employees.
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Export Specialist IvCeva Logistics May 2009 - Oct 2009Marseille, Provence-Alpes-Cote D'Azur, FrLead member of the Energy Operations team. Tasks include those of an Export Specialist III and maintaining the on hand report and KPI reporting for assigned account. Additionally, the position includes assisting all members of the Energy Operations team and other departments with questions regarding processes or issues with shipments. Training of Energy Operations team members.
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Export Specialist IiiCeva Logistics Sep 2007 - May 2009Marseille, Provence-Alpes-Cote D'Azur, FrDevelop and maintain excellent customer service to internal and external customers. Process documents and information for ocean, air, or ground transport. Coordinate the processing of shipments to the carrier and any government agency examinations, and consularization of documents that may be required. Review all documentation and forms, maintain communication with clients, and review their export process on a regular basis. Maintain client profile and databases. Reply to overseas inquiries in a clear, concise and timely manner. Maintain clear, oral and written communication with clients. Provide excellent and timely customer service by proactively informing clients of the status of their shipments, answering questions and referring advanced technical questions to the appropriate staff member.
Elizabeth Santos Skills
Logistics
Supply Chain
Logistics Management
International Logistics
Air Freight
Freight Forwarding
Supply Chain Management
3pl
Ocean
Operations Management
Freight
Transportation Management
Shipping
Customer Service
Transportation
Ocean Freight
Reverse Logistics
Customs Regulations
Supply Chain Optimization
Account Management
Process Improvement
Management
Negotiation
Warehousing
5s
Leadership
Customer Satisfaction
Kaizen
Warehouse Management
Export
International Trade
International Shipping
Trucking
Forwarding
Key Performance Indicators
Import
Supply Chain Consulting
Lean Management
Employee Management
Development Of Employees
Ftl
Truckload
Ltl
Container
Inco Terms
Pricing
Trade Compliance
Supply Chain Operations
Communication
Global Account Management
Elizabeth Santos Education Details
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University Of Houston -
Pearland High School
Frequently Asked Questions about Elizabeth Santos
What company does Elizabeth Santos work for?
Elizabeth Santos works for Deugro
What is Elizabeth Santos's role at the current company?
Elizabeth Santos's current role is Sr. Operational Key Account Manager.
What is Elizabeth Santos's email address?
Elizabeth Santos's email address is es****@****ity.com
What schools did Elizabeth Santos attend?
Elizabeth Santos attended University Of Houston, Pearland High School.
What skills is Elizabeth Santos known for?
Elizabeth Santos has skills like Logistics, Supply Chain, Logistics Management, International Logistics, Air Freight, Freight Forwarding, Supply Chain Management, 3pl, Ocean, Operations Management, Freight, Transportation Management.
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