Elizabeth A. Sargent Mshrm, Shrm-Cp Email & Phone Number

St. Augustine, Fl, Us

Provide supervision and guidance to a team of 3-4 Recruiting Specialists, motivating them to achieve organizational andclient goals and objectives.• Lead by example, training, coaching, and developing the team to enhance their performance.• Recruit for Sorter/Package Handler positions to support team hiring goals.• Partner with the OnTrac Talent Acquisition (TA) Team to address weekly hiring needs.• Participate in regional calls with OnTrac TA Leaders, Operations Managers, and General Managers to ensure effectivecommunication.• Attend Team Lead Stand Up Meetings to align the team on daily goals and long-term initiatives.• Set weekly goals with the Senior Recruiting Manager and communicate expectations to Recruiting Specialists to supportgoal achievement.• Conduct regular daily and weekly reviews of goal achievements to ensure the team meets their hiring targets.• Update the Daily Pipeline Report/Tracker, including New Hire Orientation (NHO) and pipeline hires.• Conduct weekly or bi-weekly 1:1 meetings with direct reports to review goals, ensure accuracy in recruiter trackers, calllogs, and usage of tools (Indeed, Better Teams, Emissary).• Ensure job descriptions are compliant and accurately reflect the role's details (skills, essential duties, EEOC information,compensation requirements, shift details).• Spot-check offer letters for accuracy.• Plan resources to ensure adequate backup coverage for Recruiting Specialists' assigned facilities during absences orworkload imbalances.• Participate in job advertising and posting to attract suitable candidates.

Remote

Spearheaded a company-wide HR transformation initiative, integrating data-driven strategies to streamline HR operations,resulting in improvement in HR service delivery efficiency and a reduction in employee turnover.• Designed and implemented a comprehensive employee relations strategy that reduced formal grievances and litigation risksthrough proactive issue identification, investigation, and resolution processes.• Developed and implement policies and procedures in accordance with company guidelines to ensure employee andcompany's compliance with current legal, safety, and health regulations.• Utilized advanced HR analytics to identify patterns and trends in employee engagement and performance, leading totargeted interventions that boosted overall productivity.• Coordinated employee training and departmental development to deliver support to teams. Execute bi-annual employeeevaluations and monthly department meetings to contribute to growth and development.• Preserved a high level of confidentiality in management of employee relations, benefits, records, grievances, and leave ofabsences.• Conducted employee relations investigations with a focus on legal compliance, ethical standards, and confidentiality,successfully mitigating risks and ensuring resolution without any legal escalations. Identified issues utilizing validity ofinformation to form fact-based assessments, resolve conflict, and make formal recommendations to executive team.• Assessed team and management needs, provide recommendations, and implement solutions.• Built and retained relationships with all members of an organization to facilitate a strong foundation for opencommunication.• Developed and implemented flexible remote work policies, facilitating a 100% increase in remote work adoption among eligible employees.

St Augustine, Florida, United States

• Evaluated customer requirements and recommended products to maximize profits for organization.• Advised clients on details of insurance selections, extended warranties, and applicable services available to customers.• Ensured compliance of all federal, state, and company regulations while processing customer loan applications.• Coordinated with multiple lenders and utilized various loan programs regularly.

Florida, United States

• Answered, screened, and processed on average 200 calls per day using a call management software in conjunction with web-based communications in a call center atmosphere to sell products and services offered as well as processing customer complaints and concerns.• Sustained a high-volume workload aiding clients and co-workers within a fast-paced environment.• Retained highest client service ratings and supported with escalated cases using conflict resolution skills.• Conducted training seminars and studied reports on improvements to bring effective changes to each department.• Performed a variety of concurrent tasks, handled escalations, time critical issues, contributed to time sensitive reports, and evaluated production of each representative.• Addressed and resolved customer inquiries and maintained appointment scheduling. Responsible for explaining products and services offered as well as processing complaints and concerns.

Master'S Degree, Human Resources Management

Bachelor'S Degree, Industrial And Organizational Psychology, 3.8

Nursing