- Develop and institutionalize forecasting standards and processes across Customer Success for renewal retention rate, services booking, and revenue- Lead team of direct reports, focused on Customer Success and Professional Services programs and operations, driving customer first mentality, and gaining operational efficiencies- Define and operationalize Customer Success and Professional Services compensation program- Advise and influence cross-functional programs including go-to-market strategy, key company metrics, and data governance- Lead Customer Success compensation elements including planning, calculations, validation, communication, and execution- Lead and develop Professional Services processes with Field Operations team support including resource management, forecasting, scoping, deal approval, and rate card negotiations. Create and launch new services offerings. - Continuously refine and develop methodologies, tools, and programs around implementations- Operationalize the customer lifecycle including customer onboarding, implementation deployment, and offboarding

- Responsible for managing the successful delivery of Anaplan solution to our clients including managing project plans, coordinating resources, serving as escalation point and assigning tasks to team members.- Active leader within Anaplan including leading the Buddy Program, organizing the CS West team meetings, developing CS Onboarding, presenting at Hub16, writing corporate blogs, and more.

- Advised clients and implemented multi-dimensional Anaplan solutions for business planning cycles, including incentive compensation management, resource planning, and financial planning.- Synthesized business problems, identified solutions, and modeled using the Anaplan Platform.

- Maintained a balanced business by driving sales, managing sales operations, analyzing and interpreting data reports, delivering extraordinary customer service, and coaching and developing a team to success. - Interviewed, hired and made necessary discipline decisions, including terminations, for store personnel. - Partnered with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes. - Graduate of the Retail Leadership Development Program, October 2012

- Executed on planned programming in 8 stores in the Louisville market including the facilitation of an average of $35,000 in product each week. - Sold incremental displays to support holidays, special events, and promotions. - Established and maintained rapport with key store personnel. - Effectively communicated with District Manager, Retail Merchandising Supervisor and Merchandisers regarding daily business within the territory. - Assisted with recruiting at the University of Kentucky. - Participated in Velocity Program and Women's Sales Council.

- Developed and maintained knowledge of Kraft Foods products, sales systems, and procedures. - Built and maintained retailer's departments and displays in a fully stocked and rotated condition. - Increased sales and customer rapport through effective planning, ordering and in-store service - Assisted with recruiting at the University of Kentucky. - Participated in Women's Sales Council. - Volunteered with One Parent Scholar House and Susan G. Komen.

- Shadowed fellow employees within Kraft Foods including Logistics Supervisor, Sales Representatives, and Sales Analysts. - Insured properly merchandised product on displays and shelves. - Developed a wealth of knowledge regarding Kraft Foods products and procedures. - Created and presented "Mastering the Art of Selling" to a panel of Kraft executives. - Volunteered with One Parent Scholar House.