• Planned, rolled out, and audited annual compliance trainings for administrative and clinical team members (i.e., HIPAA, CMS Fraud, Waste, & Abuse, Sexual Harassment)• Set up over 100 corporate entity registrations across all 50 states (PCs, PAs, LLCs). Ensured all 100 corporate registrations maintained an active/in-good standing status through annual, biennial, or bi-annual report filings, periodic reports, statements of information, etc.• Developed a formal collaboration check-in process for nurse practitioners and their collaborating physicians. Presented the results to medical leadership monthly• Communicated across departments to ensure a clear understanding of both state and federal telehealth regulatory requirements

• Monitored proposed regulations, bills, and guidelines that allow for public comment and help to craft InSight’s comments when applicable• Managed the process and approval of Collaborative Agreements for Nurse Practitioners• Monitored major policy initiatives and report findings and suggestions to key stakeholders• Worked as a partner with all departments to ensure understanding of applicable state and federal rules and regulations

• Researched and tracked relevant telemedicine policy news• Analyzed satisfaction survey data from consumers, providers, and partners• Assisted in the development and administration of a new survey pertaining to consumer-reported outcomes measurement• Edited delegated credentialing agreements for companies such as MedAdvantage and Cigna

• Assisted on the "Medicaid Supports Maryland" public education campaign• The goal of the campaign was to educate the public, the media, and policymakers about the population that Medicaid serves in Maryland and the impact it has on the state's economy • Wrote contributing blog posts on a variety of Medicaid topics (i.e., public opinion of Medicaid, Medicaid's role in addressing the current opioid crisis) • Conducted literature reviews using both academic and professional journals and web-based resources• Applied health literacy principles and tools to all campaign resources (i.e., the CDC Clear Communication Index)

• Consulted with customers regarding their purchasing needs• Facilitated inventory and stock management

• Assisted Dr. Fischer with updates to clinical research she initially conducted between 2008 and 2012 on families coming to accept transgender members• Identified new research and resources as they become available • Assisted with editorial tasks• Identified current/changing policies and attitudes (social, medical, cultural, etc.) affecting transgender individuals and their families

• Filed and pulled patient charts daily for each doctor• Called in prescriptions for patients• Assisted in the overall organization of the front desk

- Promoted CIS study Abroad programs on St. Mary's College of Maryland Campus- Assisted prospective study abroad students - Spoke one-on-one with students interested in studying in South Africa