Elizabeth Serrano Email and Phone Number
Chicago, IL, US
Elizabeth Serrano's Location
Greater Chicago Area, United States, United States
Elizabeth Serrano's Contact Details
Elizabeth Serrano work email
- Valid
- Valid
- Valid
Elizabeth Serrano personal email
n/a
Elizabeth Serrano phone numbers
About Elizabeth Serrano
I'm a non-profit professional with over ten years of experience including member engagement, marketing, communications and design. I have a passion for encouraging innovation, building community and leading with empathy.
Elizabeth Serrano Work Experience Details
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Marketing ManagerAasa, The School Superintendents AssociationChicago, Il, Us -
Senior Marketing ManagerAasa, The School Superintendents Association Jan 2024 - PresentAlexandria, Va, Us
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Marketing ManagerAasa, The School Superintendents Association Jun 2022 - Jan 2024Alexandria, Va, Us
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Membership And Marketing SpecialistAmerican Library Association May 2017 - Dec 2022Chicago, Il, Us- Analyzed membership trends and statistics to meet budget goals- Explored, developed and implement new opportunities for member engagement- Worked closely with staff and member leaders to design and implement strategies to advance equity, diversity, and inclusion objectives- Promoted and encouraged member participation in online communities and platforms- Grew and maintained an active presence on social media including Twitter, YouTube, and Facebook- Worked with various divisions and offices to execute scholarships program- Served as staff liaison to multiple member committees and groups- Enhanced and monitored growing mentoring program to support evolving leadership strategic objectives- Supported fundraising marketing and engagement efforts to increase contributed revenue- Supported multiple grants committees in promotion and administration of professional award grants- Actively monitored budget areas related to awards, marketing, and membership projects- Co-led Membership Cross Functional Team to support and advance association five-year plan -
Member Relations AssociateMcgaw Ymca May 2018 - Jul 2020Evanston, Il, Us- Processed membership sales and updates- Identified prospects and opportunities to increase membership- Collaborated with multiple departments to address member needs and concerns -
Member Experience DirectorYmca Of Metropolitan Chicago Oct 2016 - Apr 2017Chicago, Il, Us-Determined the appropriate mix of memberships to meet center budget goals and targets-Collaborated with YMCA Metro Membership, Operations, Marketing and center leadership teams to execute sales and marketing plans for the center-Identified and followed up on prospects and other opportunities to increase membership and converted prospects to members- Leveraged marketing resources and drives frequent/regular community, web and social media communications and engagement- Maintained website content (CMS software)- Provided tours to prospective members and executed on-service requests- Increased member connection and commitment to YMCA programs and services and ensured the member experience is consistent, integrated and aligned to YMCA goals- Provided leadership to ensure that front-desk operations and administration seamlessly facilitated membership engagement, acquisition, retention, and continuous improvement- Hired, developed, motivated and retained a committed team passionate about the YMCA’s mission and service to members -
Communications CoordinatorYmca Of Greater New York Apr 2014 - Oct 2016New York, Ny, Us-Designed and printed program flyers and all promotional materials, for all branch-wide programming-Created and scheduled regular e-blasts (program registration, open houses and promotions)-Maintain and cultivate mailing lists for each program department-Created communication calendars and publicized information throughout the branch and on the website-Maintained active presence on social media sites (Facebook, Instagram, ----Twitter, LinkedIn, YELP, Trip Advisor, etc.), and developed short and long-range strategic plans for social media-Recruited, hired, trained, developed, evaluated and supervised membership staff-Monitored progress towards branch’s goals by running and reviewing all necessary reports-Followed up with prospects using the information call script, book appointments, give tours utilizing the needs analysis form and the feature/benefit/feedback system, and sold memberships according to the Y’s sales system-Followed up with cancelled members to determine reason for cancellation-Culture Cabinet Representative, leading culture and inclusion initiatives ensuring staff understands the YMCA mission -
Senior Membership RepresentativeYmca Of Greater New York Apr 2013 - Jul 2014New York, Ny, Us-Audited daily transactions from membership staff, including but not limited to: registration, cancellations, and membership freezes.-Manager on Duty during busy weekend shifts.-Enthusiastically greeted and welcomed everyone who entered the Branch with a smile, as soon as possible.-Scanned all members into the facility access system and ensured there was a photo on file for every member.-Provided hospitality with every interaction, in person and over the telephone.-Offered all guests and prospective members a tour of the facility.-Processed program registrations, with a focus on engagement in the programs.-De-escalated difficult situations according to Y standards and utilized the 4 A’s – Apologize, Ask, Acknowledge, Act.-Was knowledgeable of all facility and program offerings in order to provide information to members and prospective members.-Accurately processed all transactions in the AS400 database, including facility access.-Reconciled end of shift report for accurate cash handling.-Actively participated in designated meetings, training sessions, fund raising events, open houses, registration and special events.
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Membership RepresentativeYmca Of Greater New York Jul 2011 - Apr 2013New York, Ny, Us-Enthusiastically greeted and welcomed everyone who entered the Branch with a smile, as soon as possible.-Scanned all members into the facility access system and ensured there was a photo on file for every member.-Provided hospitality with every interaction, in person and over the telephone.-Used the micro call script, for telephone inquiries, to make an appointment with the prospective member, and provide follow up information for the Sales Team.-Transfered membership inquiries to the Membership Sales & Engagement Director or Specialist, when available.-Offered all guests and prospective members a tour of the facility.-Use professional communication to engage constituents to the Y.-Processed program registrations, with a focus on engagement in the programs.-De-escalated difficult situations according to Y standards and utilized the 4 A’s – Apologize, Ask, Acknowledge, Act.-Was knowledgeable of all facility and program offerings in order to provide information to members and prospective members.-Accurately processed all transactions in the AS400 database, including facility access.-Reconciled end of shift report for accurate cash handling.-Answered the phone with a smile, in a friendly and inviting manner, using the standard YMCA greeting.-Actively participated in designated meetings, training sessions, fund raising events, open houses, registration and special events.
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Intern & Manuscript ReaderAnderson Literary Management Aug 2013 - Feb 2014-Maintained the general email inbox and respond to emails in a timely manner-Provided administrative support (photocopy, answer phones, send out mail)-Read and evaluated incoming manuscripts-Wrote reader reports and drafted rejection letters-Answered phones
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Children'S Editorial InternSimon And Schuster Jun 2013 - Aug 2013New York, New York, UsWorking with Paula Wiseman Books: -Sent author copies-Created flaps, front matter, back matter. -Evaluated manuscripts -Administrative Work-Applied for CIP data -
Children'S Subsidiary Rights InternSimon And Schuster Jan 2013 - May 2013New York, New York, Us- Responded to permissions requests- Maintained data information workbooks- Sent orders domestically and over seas- Delivered books- Filed contracts
Elizabeth Serrano Skills
Community Outreach
Fundraising
Social Media
Nonprofits
Customer Service
Membership Development
Administrative Assistants
Event Planning
Microsoft Office
Microsoft Excel
Books
Leadership
Editing
Creative Writing
Copywriting
Non Profits
Public Speaking
Social Networking
Public Relations
Writing
Elizabeth Serrano Education Details
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The City College Of New YorkEnglish Language And Literature/Letters -
Quinnipiac University
Frequently Asked Questions about Elizabeth Serrano
What company does Elizabeth Serrano work for?
Elizabeth Serrano works for Aasa, The School Superintendents Association
What is Elizabeth Serrano's role at the current company?
Elizabeth Serrano's current role is Marketing Manager.
What is Elizabeth Serrano's email address?
Elizabeth Serrano's email address is es****@****ala.org
What is Elizabeth Serrano's direct phone number?
Elizabeth Serrano's direct phone number is +164626*****
What schools did Elizabeth Serrano attend?
Elizabeth Serrano attended The City College Of New York, Quinnipiac University.
What are some of Elizabeth Serrano's interests?
Elizabeth Serrano has interest in Children, Education, Health.
What skills is Elizabeth Serrano known for?
Elizabeth Serrano has skills like Community Outreach, Fundraising, Social Media, Nonprofits, Customer Service, Membership Development, Administrative Assistants, Event Planning, Microsoft Office, Microsoft Excel, Books, Leadership.
Who are Elizabeth Serrano's colleagues?
Elizabeth Serrano's colleagues are Francina Dantzler, Mamaji Rpr, Kathy Foster, Rony Dagoberto Mendez Lemus, 醉逍遙, Chiara Cilloni, Nancy W. Sindelar, Ph. D..
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