Senior Associate, Marketing Operations
Boston, Massachusetts, Us
2016 - 2018: Senior Associate, Marketing Operations2014 - 2016: Associate, Marketing Operations2013 - 2014: Analyst, Marketing Operations• Oversaw day-to- day operations of 7-member team based in the United States and India. Supported marketing programs targeting tier 1 clients. Tactics included: promotional email deployment, campaign tracking and marketing process optimization.• Implemented lead scoring model. Oversaw development and testing of extensive changes to lead routing for all digital marketing channels. Drove a 550-basis point improvement in the sales team’s meeting to win rate.• Owned market intelligence data extracts for the entire marketing organization. Standardized SQL queries and refined team processes through 1:1 coaching. Improved turnaround time on data extract requests by 90%.• Supported launch of new digital advertising program. Built reports in Salesforce.com to monitor account engagement. Conducted training to educate sales team on how to handle leads generated via this channel.