Elizabeth Soderlund Email & Phone Number

Minneapolis, MN

Provide professional pet services to help clients care for and enjoy their time with their pets.Develop and maintain client relationships with both humans and pets.Coach clients on the best care practices for their pets.Trusted resource on all things pet related for my clients.

Edina, Minnesota

Prepare and process biweekly payroll for all types of employees using Tyler Minus, previously used JD Edwards.Administer all PERA for the City.Produce quarterly reports and annual W2s.Answer payroll questions for all employees.

Saint Paul

Prepare and process biweekly payroll for 800+ employees using Txbase and PeopleSoft software.Audit Bus Operator time using Hastus.Prepare and send Charity Deduction checks for all 3,400 Council employeesVerify employment of council employees for outside venders.Answer payroll questions for employees and their managers.

• Provide direct support for clients new to WF Business Payroll Services
• Install and integrate existing payroll accounts in a manner seamless to employees
• Advise clients on customized deduction needs such as retirement, insurance and garnishments
• Lead cross-functional team to resolve customer-related issues
• Resolve complex escalation items such as limit online authorities, research of customer issues, customer inquiries and complaints, and online transactions
• Train and mentor new employees in the department

• Answer inbound calls from clients and provide support on all payroll-related inquiries in a high-volume call center
• Provide web-based support and educate clients on new web applications
• Document calls and information in case-management program SAP

• Enter payroll data submitted by clients into ADP’s proprietary system
• Assist the Client Service department with clients’ complex payroll needs
• Train and mentor new Tele Data, sales and Client Service representatives

• Teach multiple levels of pet training classes from puppy to animal assisted therapy classes
• Run and mediate dog play groups
• Assist in microchip & nail trimming clinics
• Evaluate teams for the Canine Good Citizen test of the American Kennel Club

• Create, design and produce all labels for medical devices and instruments
• Track and order supplies for all aspects of labels production
• Train others on the software and label production
• Assist in any administrative tasks assigned

• Teach and organize pet training classes for dogs of all ages
• Keep and organize records of all students and prospective students
• Schedule classes and set the schedule for associates in the training department
• Keep store management and regional managers up to date on the status of the growing training department
• Solve problems presented by students to help the human/animal bond
• Administer, advertise and evaluate teams for the Canine Good Citizen test of the American Kennel Club

Manage the store operations when assigned to by the store manager.Train new employees on the different aspects of their job.Assist the store manager track and order inventory.Assist customers with questions or comments and address them immediately. Assist customers at the cash register, accurately reconcile all cash drawers at the end of each shift and.

Education record

Education record

High School Diploma