A Passionate and Experienced Training & QA Manager with a Proven Track Record of Success. Expertise in Financial Services, Credit & Operations.Fostering high-performing teams, driving innovation, and making informed lending decisions while navigating the dynamic financial landscape with strategic vision and a collaborative approach.Throughout my extensive career in the financial services industry, I have consistently demonstrated my ability to lead, train, and develop high-performing teams while maintaining a commitment to quality and excellence. My passion for training and quality assurance has driven me to achieve remarkable results, including:🏆 Finalist for Mentor of the Year 2021 Women in Finance📈 Successfully trained employees from diverse backgrounds to assess financial hardship applications, increasing output by 2400% during the pandemic🏅 Led the successful transition of the QA & Training Team to one team🎉 Received numerous accolades for my contributions, including Employee of the YearMy expertise encompasses a wide range of training and QA disciplines, including:1️⃣ Business As Usual training2️⃣ Onboarding and training all new staff3️⃣ Designing and facilitating training4️⃣ Evaluating content design to ensure it complies with regulatory requirements5️⃣ Collaborating with internal and external stakeholders to gain advice and adopt best practices6️⃣ Preparing training reports and updates for Executive LeadershipAs a member of the Senior Leadership Team, I play a pivotal role in shaping the company's training and QA strategies. My commitment to continuous improvement resulted in significant enhancements to the company's training programs and quality assurance processes.In addition to my technical expertise, I am also a highly effective leader with a proven ability to motivate and inspire my team. My passion for training and development extends beyond the classroom, and I am committed to fostering a culture of learning and growth within my organisation.