Elizabeth Stringer Email & Phone Number

Richmond, Va, Us

Storyblocks is a stock media company where I performed regular level 1 troubleshooting over phone, email and chat channels and took advantage of Sisense data analytics to evaluate client platform usage and determine cases of fraud, license abuse, or 2FA issues. Proficient with standard ticket creation, incident management and escalation procedures (they used Jira) Volunteered to help the internal research team with customer experience metrics to evaluate the impact of changes, updates, and to anticipate probable roadblocks. Created a project for my team to restructure their onboarding processes and training manual to better acclimate incoming talent.

Volunteered for a pilot team where I transitioned between roles dynamically depending on business needs (Sales, Service, and B2B) to assist with high volume during the pandemic.Went above and beyond to overcome technical issues, perform extensive troubleshooting, and bridging the gap in communication between insurance providers and the client to help foster positive client engagement.

Required to accurately perform all clerical and data input and information system functions by documenting patient medical history, physical exams, physicians dictated diagnoses, prescriptions, and preparing referral letters as directed by physician

Required to accurately perform all clerical and data input and information system functions by documenting patient medical history, physical exams, physicians dictated diagnoses, prescriptions, and preparing referral letters as directed by physician