Processed timekeeping records for union employees and provided administrative and operations support to ensure smooth office operations for the Transmission, Construction and Maintenance Department.

● Managed day-to-day operations within ServiceNow and SAP, focusing on the Organizational Structure for both IDB and IDB Invest. This included proficiently handling the creation and management of organizational units and positions for bank staff, consultants, and contractors.● Led the coordination and successful execution of special projects, such as developing Organizational Management Guidelines comprising over 25 job aids and standard operating procedures (SOPs). Additionally… Show more ● Managed day-to-day operations within ServiceNow and SAP, focusing on the Organizational Structure for both IDB and IDB Invest. This included proficiently handling the creation and management of organizational units and positions for bank staff, consultants, and contractors.● Led the coordination and successful execution of special projects, such as developing Organizational Management Guidelines comprising over 25 job aids and standard operating procedures (SOPs). Additionally, facilitated the transition of the Performance Support Process to the Client Management Team.● Produced comprehensive reports utilizing SNOW and SAP to uphold data quality standards and ensure compliance with IDB HR policies and Service Level Agreements (SLAs).● Provided valuable support to HR Service Center teams and Bank Front Offices by addressing escalations and queries related to Organizational and Position Management processes.● Responsible for accurately inputting personal data and position information for new IDB contractors into the SAP system.● Provided hands-on assistance and tailored support to ensure seamless utilization of CareerPoint features, enabling staff to efficiently complete performance assessments.● Conducted training sessions for coworkers on the details of Organizational and Position Management processes specific to the IDB and IDB Invest. Show less

● Conducted training sessions for suppliers from America, Latin America, and Europe on the utilization of the Ariba Network platform.● Implemented a quarterly strategy to facilitate the onboarding of high-volume transaction suppliers onto the Ariba Network platform.● Managed the Supplier Enablement mailbox, catering to European and American suppliers, ensuring efficient communication and resolution of inquiries.● Developed and maintained detailed training materials and procedural… Show more ● Conducted training sessions for suppliers from America, Latin America, and Europe on the utilization of the Ariba Network platform.● Implemented a quarterly strategy to facilitate the onboarding of high-volume transaction suppliers onto the Ariba Network platform.● Managed the Supplier Enablement mailbox, catering to European and American suppliers, ensuring efficient communication and resolution of inquiries.● Developed and maintained detailed training materials and procedural documentation, including Desktop Procedures (DTPs) and step-by-step guides for enabled suppliers in the Ariba Network Platform. ● Collaborated closely with various teams at GBS to streamline the submission flow of purchase orders and invoices.● Ensured accurate setup of suppliers in SAP and the Ariba Network Platform.● Proactively identified pain points within the supplier enablement process and implemented practical solutions to minimize their impact.● Facilitated the onboarding and training of new coworkers, ensuring a smooth transition and integration into the Supplier Enablement Team.● Played a key role in local projects that aimed to ensure tax compliance of invoices submitted by enabled suppliers through the Ariba Network Platform. ● Supported the development and implementation of a Welcome Guide in native languages for suppliers in Europe, the Middle East, and Africa (EMEA). Show less

● Strategically planned and organized activities, designed decorations, and facilitated the delivery of products tailored to meet the unique needs of clients' special events.● Demonstrated creativity and attention to detail in conceptualizing and executing event-related elements, ensuring memorable and impactful experiences for clients and their guests.● Fostered strong, long-term relationships with clients through exceptional service delivery and personalized attention.

● Greeted and assisted Banco Popular clients, addressing inquiries and guiding them to appropriate services with professionalism and courtesy, ensuring optimal customer satisfaction.● Identified opportunities and provided valuable leads to sales professionals by effectively introducing Banco Popular's suite of services to clients.● Contributed to the enhancement of sales efforts by fostering client engagement and interest in Banco Popular's offerings.● Streamlined service processes… Show more ● Greeted and assisted Banco Popular clients, addressing inquiries and guiding them to appropriate services with professionalism and courtesy, ensuring optimal customer satisfaction.● Identified opportunities and provided valuable leads to sales professionals by effectively introducing Banco Popular's suite of services to clients.● Contributed to the enhancement of sales efforts by fostering client engagement and interest in Banco Popular's offerings.● Streamlined service processes by efficiently dispatching staff approvals, resulting in reduced customer wait times and heightened levels of customer satisfaction.● Established an Excel database to systematically record and organize information about client qualifications and interests, thereby facilitating efficient tracking of potential loan prospects. Show less

● Oversaw the management of personal files for professors and administrative staff across multiple offices at UCR, ensuring accuracy and confidentiality.● Developed a systematic organization system for various document types, aligning with UCR's established processes and guidelines.● Crafted descriptive summaries of documents to facilitate user understanding and support research and academic endeavors.● Designed and maintained a comprehensive database to track incoming and outgoing… Show more ● Oversaw the management of personal files for professors and administrative staff across multiple offices at UCR, ensuring accuracy and confidentiality.● Developed a systematic organization system for various document types, aligning with UCR's established processes and guidelines.● Crafted descriptive summaries of documents to facilitate user understanding and support research and academic endeavors.● Designed and maintained a comprehensive database to track incoming and outgoing correspondence, enabling efficient monitoring of task progress and completion.● Facilitated the appropriate transfer, preservation, or destruction of documents following established guidelines and timelines. Show less