Elizabeth Tiley Email & Phone Number

Bristol, Gb

City Of Bristol, England, United Kingdom

Bristol

• Running a best-in-class the Customer Experience programme for our major corporate customers, driving a 18 point NPS improvement from 21/22 to 23/24 points whilst ensuring response rates of over 50% for our field accounts. • Finalists for CXA awards 2023 in best customer experience strategy – Large customer and best customer experience measurement categories.• Translating customer feedback into business improvement and transformation programmes.• Creating and delivering internal training material.• Engaging with senior stakeholders to drive the CX Programme.• Managing the relationship with external providers such as Deep insight and Medallia to ensure our programme remained relevant and evolved with our business needs.• Creating and sending customer specific pre and post survey comms.• Working with internal stakeholders at all levels to identify key themes and implement fixes.

Bristol, England, United Kingdom

• Trained and supervised staff to ensure targets were met and customers received an exemplary 5-star experience

Bath, United Kingdom

• Oversaw and independently managed office-based business needs, including handling customer enquiries

Bath, United Kingdom

• Listened to and engaged with customers to conduct effective consultations, sell product and meet targets

Great Sommerford

• Provided efficient and friendly customer service

Master Of Arts - Ma, Language And Linguistics, Merit

Activities and Societies: • Volunteered at the 2019 Corpus Linguistics conference as a session chair.• Produced successful research.

Bachelor Of Arts (Ba), English Language And Linguistics, First Class Honours

Activities and Societies: Roehampton Hogwarts Society• Awarded the English Language and Linguistics Programme Prize for Excellence •.