Manage and train staff members to ensure they meet the Signal standards for customerservice, food and beverage preparation, and cleanliness.● Manage task lists, keep track and accountability for staff member completion of tasks.● Monitor inventory levels and order supplies as needed to ensure that the coffee shop isadequately stocked.● Report equipment, building, and system issues● Ensure that the coffee shop is clean and well-maintained at all times, including thekitchen, dining area, and restroom.● Manage in-store, intra-staff, and interpersonal issues with professionalism● Suggest products, options, and improvements to process in-store.● Manage the cash register and ensure that all financial transactions are accurate andrecorded appropriately.● Respond to customer complaints and concerns in a timely and professional manner.

As lead barista my roll included input in hiring, sitting in on interviews, training new employees, ensuring employees were up to standard before signing off on training. I opened the store, was in charge of handling cash register and deposits, making sure daily operations ran smoothly. In addition to being barista, I would ensure the store was fully stocked (front and back of house), perform cleaning tasks, assist with inventory and ordering, customer service.

Opening and setting up the sore, providing excellent customer service, cash handling, providing excellent teamwork skills, training new baristas, cleaning and organizing duties, as well as setting up special promotions.

Opening and closing the store, cash handling, money management and inventory, product inventory, providing excellent customer and teamwork services, cleaning duties, setting up special promotions, barista trainer.

Answering phones, greeting customers, file paperwork, assist with work projects, make payment reminder and late payment phone calls, assist co-workers with anything they needed.

Opening the store, cash handling, excellent customer service skills, cleaning duties, put orders away.