Sr Product Owner at BHG Bank Group • Managing and prioritizing the product backlog for the Core Integration and decision team.o Keep the product backlog clean and prioritize both production issues and enhancements.o Arranging and prioritizing sprintso Evaluating progress at each stage of development• Refactor the decline and counteroffered process providing an over improvement of 95% from the original 75%. o Work closely with the Product Manager to break down the initiatives into stories of actionable chunks of value and work with the engineering team to implement them. • Improve the disbursement and placement of loans and portfolio. o Gaining this high-level knowledge of the market, customer persona, and product strategy to effectively perform several of their day-to-day tactical functions, including:o Breaking product management's epics into user stories.o Answering dev questions about the reasoning for user stories or tasks• Serving as a liaison between product and development for the Lead Aggregator and decision engine. o Taking a product from concept or idea to deployment and implementation. o Work on process/training documentation.• Staying accessible to development.o To answer questions and remove blockers.

Product Owner/Project Management Responsibilities• Identify opportunities for improvements within the projects as an approver of requirement documents.• Manage the execution of multiple, concurrent complex projects as they intra act across segment.• Manage the prioritization and trade-offs of the product backlog among customer experience, performance, and operational support.• Create user stories and acceptance criteria for all CRM module and customer interface documents.• Work with the Iteration Lead on the POC presentation.• As a PMO, led the project timely to completion and within budget.• Partner with the Scrum Master to ensure that all agile ceremonies are follow.

• Gather information to ensure the accuracy and completeness of each responsibility for all end user access requests across three segments.• Provided proof of concept on all Governance, Risk and Compliance incidents.• Improve the GRC application execution to a hands-off process that ran as needed throughout the year.• Extracting all necessary reports to support the company PWC audit. • Execute automate control testing with Internal audit department and PWC across all segments.• Ensure that OTC and PTP process are compliance and pass operational audits across all three segments.• Develop and implement company policies and regulations across all segments focusing on cost cutting.• Oversee all business operations relating to compliance including policies, investments, and procedures.• Design and monitor control systems to deal with violations of legal rules and internal policies.• Regularly assess the efficiency of control systems and recommend effective improvements.• Review and evaluate company procedures and reports to identify hidden risks or common issues.• Coordinate with different department managers to review all departmental compliance policies.• Perform periodic audits on company procedures and processes.• Validate that all Financial/Accounting roles and responsibilities are following Sarbanes-Oxley segregation of duties.• Lead employee training sessions on legal and compliance issues,• Support compliance officers and team.

• Lead the Creation/Implementation of a Global User Acceptance Testing team to minimize the quality issues backlog and manage the automatic testing scripts.• Monitor all customer and vendor interface across segments – Aviation, Land, and Marine – AP, AR, GL to ensure all transactions are process and accounted. • Execute the Governs Compliance audit tool twice a year for all segments. • Recommend areas of improve via Data Driven analysis.• Provide support to Finance and Accounting during month end with any system issue.

• Manage workload assignment for all releases.• Gather all the test scripts, business requirement, and test results.• Participate in the testing of the COB (Continuity of business) project for data recovery in case of a disaster. • Participate in the process control check of user acceptance testing/tracking documentation.• Act as production support for the corporate segment.• Led the system review requirements team, development of test plans, create/execute test scripts, analyze test results, and support production implementations.

Software Development• Developed automatic test script using Mercury WinRunner to simulate a middleware ATM application.• Build GUI maps to translate mainframe CICS mod screen fields used by WinRunner during testing for Latin America Banking Host.• Used Mercury Load Runner to test traffic and system response for ATM and back-end process.• Created training material for new users of Test Director.• Lead and manage the testing of the Panama conversion from Citibank North America to Citibank Latin America and Brazil Local network banking system from 2DES to a 3DES environment. • Lead and manage the testing of the COB (Continuity of business) project for data recovery in case of a disaster. • Participate in the process control check of user acceptance testing/tracking documentation.• Act as production support for all Latin American Countries.• ATM conversion from an NCAT (Windows NT OS) to GCAT (Windows XP OS). • Responsible for system review requirements, development of test plans, create/execute test scripts, analyze test results, and support production implementations.Q/A Librarian.• Responsible for code migration. Move code from the Developer directories to the QA directories to Production Directories. Back up to production migration control person. Create migration procedures as well as training the department on migration procedures.Software Development• Develop Automatic test script using Mercury WinRunner. Used previous experience to automate simulator transaction using Excel CSV files. These files were then read by WinRunner, shortening the process time of 4000 ATM transactions to 1 hour.• Use Mercury Test Director as a defect tracking tool as well as a help desk.• Use Mercury Load Runner to test traffic and system response.