Disaster Restoration Project Coordinator - Reconstruction, Water Mitigation, Fire Mitigation, Mold Remediation, and Contents.

• Expedited the leads to uphold Service Level Agreements (SLA’s) made with the Third-Party Administrators (TPA’s).• Coordinated with the team and the customer to provide consistent communication guiding the job process from beginning to the end. • Monitored program score cards and facilitated training to uphold high results.• Improved processes for collecting payments to keep Accounts Receivables low.

• Facilitated Pre-Launch Checklist process, uploaded and verified all job file documentation was complete and accurate including Contracts, Draw Schedules, Photos, Selection Sheets, Change Orders, and COS’s.• Scheduled and managed Rebuild appointments for Sales Estimators, ensured estimator completed and uploaded estimate, and monitored reviews and approvals. Assisted in resolving any variances or disputes for claims from TPA’s, adjusters and customers.• Assisted Construction Managers with ordering materials and vendor relations, managed subcontractor invoice process, assisted with invoicing and collections of project until completion. Reconciled company Expense Report.• Kept open a consistent line of communication with customers during project. Conducted quality assurance calls with customers/property owners as warranted by project.• Managed all incoming Construction assignments from Third Party Administrators (TPA’s), communicated with all Vendor Programs and TPA’s for updates on files, monitored program score cards and documented all job communications in DASH (Restoration Business Management Software).

• Completed First Notice of Loss (FNOL) documentation, scheduled crews and Production Managers, created work orders, and prepared job paperwork. Reviewed and validated field documentation, identified and acquired missing job information, downloaded and filed picture documentation, validated work order completion, and coordinated subcontractors.• Monitored job file status updates, ensured client requirements were followed, maintained job file Work in Progress (WIP) dashboard, and verified accurate and complete job file documentation.• Communicated job file status with program guidelines within the XactAnalysis portal, maintained internal communications with management, crew, and administrative staff. Provided updates to customers, clients, and subcontractors.• Created preliminary estimates using Xactimate, captured all scope items and proper dimensions, edited estimate to capture all work performed, prepared and reviewed final estimate for accuracy and adherence to guidelines.• Completed and reviewed job file documentation for final upload and the audit process, sent estimates to Accounting Department for invoicing, ensured jobs were billed and filed correctly.• Assisted Production team with customer input in iCat inventory system, printed inventory labels, edited and updated inventory information, and created reports for client and customers. Utilized iCat when creating estimates for pack outs, move backs, contents and textiles.• Organized and maintained files, answered phones, provided stellar customer service and communicated messages effectively.

• General office/bookkeeping, accounting, A/P. Responsible for record-keeping duties and records management, provided clerical support to RMLO.• Created financial spreadsheets, budgets and reconciled bank account. Prepared monthly expense reports for Accountant.• Created PowerPoint marketing presentations, assisted in scheduling marketing events, and compiled marketing pieces. Calculated buyer scenarios and verified tax data from Realtor listings for marketing campaigns.• Organized and maintained client files, assisted in providing client care and maintained calendars for consistent follow up.

• General office/bookkeeping, accounting, A/P and A/R. Maintained vendor files and office supplies. Prepared and recorded deposits, maintained register and petty cash balances, analyzed and approved incoming bills for payment. Compiled sales report and goals, created employee and instructor schedules, entered new inventory, maintained website and social media.• Performed payroll, maintained timekeeping, assisted Accountant with weekly/monthly QuickBooks reports of sales, sales tax, and payroll documents.• Engaged with customers, generated a strong customer rapport, drove sales of merchandise and provided exceptional customer service in person, on phone and through email.• Interviewed, hired and trained sales associates. Processed new-hire paperwork and maintained employee files. Motivated and recognized employees for exceptional performance and customer service. Implemented employee reward program for meeting sales goals.

• Generated a strong customer base by providing personal and friendly assistance.• Developed all policies and procedures for the instructors and students.• Designed and maintained all aspects of the website, including photography.• Created all documents needed to maintain schedules and financial reports.• General office/Bookkeeping, accounting, filing. Answered phone/emails and prepared deposits.• Created and implemented all marketing and advertising.

• Drove sales of merchandise and assisted in maintaining store inventory.• Conducted opening, closing, and all register procedures. Prepared bank deposits.

• Recruited, interviewed, and trained associates. Upheld all business operational and HR standards. Motivated and recognized employees for exceptional performance.• Supervised sales floor, met payroll plan requirements, monitored scheduling and meal breaks.• General office/Bookkeeping, payroll, scheduling. Supervised safe handling of cash, loss prevention, and prepared deposits.• Engaged with customers to drive sales of merchandise, Store Brand Credit Cards and provided exceptional customer service.

Private music instruction for children and adults.