Do you find that you can be defensive in tense situations or perhaps tend to over-react? Does your leadership team successfully deal with controlling, difficult or demanding staff or customers? Do you experience feeling drained & demoralised by ongoing conflict, where there’s the real risk of staff burnout and lost business? Successfully managing these situations begins with a shared understanding and language for building conflict resilience, from the frontline to the executive level. Let me show you how to increase effective discussions, reduce unnecessary conflicts throughout your organisation, and enhance your leadership and team skills. I developed the successful Conflict Confidence TM Method to help organisations, aspiring leaders, and their teams to build a proactive, rather than reactive, conflict resolution culture. I’ve worked with senior leaders, middle managers and frontline staff to develop successful strategies for better communication, feedback and conflict resolution. With over 30 years’ experience in conflict resolution, I have worked with large corporations, finance industry, government, SMEs and NGOs. As an experienced mediator, conflict coach and relationship therapist, I’ve guided people gridlocked in conflicts that threatened business and family outcomes to find reasonable, livable solutions. My point of difference is combining therapeutic, business and mediation knowledge to build the self-awareness that leads to successfully implementing this most challenging set of skills. My life has often been about making wonderful mistakes with conflicts, learning about falling over, getting back up again. Literally, living with quadriplegia, most of my personal conflict is with gravity. I share the research, science, and psychology, what really works for you to be confident and achieve positive outcomes in conflict scenarios. If you understand that the first 3 minutes in any conflict conversation will determine the outcome, you can begin to succeed, where you might have failed before. Current research indicates at least 10% of the population has “high conflict” personalities. This means they act to increase, entrench and escalate conflicts. Such people require unique strategies that are counter-intuitive to common conflict management & relationship building practices. Whether 1:1, or with a large or small group, my communication style is interactive, informative and humorous.It’s time we talked…drop me a message today.