Successfully organized timelines and resources around a complex relocation involving moving more than 60 machines and robots, lab furniture and staffing over a 4-month period with minimal impact on production and customer satisfaction.Manage 8 direct reports with responsibility for onboarding and providing professional development opportunities through comprehensive performance management efforts. Led a reduction in late orders by 70% by working in collaboration with the senior management team to ensure workflow efficiency, the improvement of key performance indicators and to allocate resources.Improved manufacturing and quality standards for over 10,000 oligonucleotides produced and shipped daily to effectively meet client needs. Achieve organizational goals and objectives by effective integration and alignment of key objectives with customer service, technical support, R&D and quality control departments.

Provided technical and scientific leadership to 12 direct reports through mentorship, the implementation of standard operating procedures (SOP’s), the application of troubleshooting techniques and abiding by company standards of ethics and culture.Supervised laboratory operations, communications and the proper remediation of problems and issues to increase operational efficiency.Met 100% of expected turnaround times by revamping and implementing new processes to improve workflow, production, scientific practices, efficiency and safety. Accurately interpreted and evaluated data obtained from analytical instrumentation to identify and report to clients on the presence or absence of the chemical substance of interest.Utilized strong interpersonal skills to promote a collaborative work environment, work ethic and encourage inter-departmental communications to improve workflow for a high throughput laboratory.

Played a key role in the purchase of a pre-existing dry cleaning establishment including the liquidation of existing assets.Drove a 700% increase in sales from $1,000 per week to $8,000+ within a 5-month period by improving customer support, the delivery of higher quality products and offering and delivering special services.Successfully managed a staff of 6 employees in a 12-hour operation, 6 days per week overseeing personnel issues, recruiting, payroll and schedules with a focus on operational efficiency. Directed all daily operations including supply management, workflow, customer support and engagement.Supported increases in customer satisfaction and loyalty while organizing and processing 200-300 daily customer items in line with strict turnaround times.

Designed and delivered marketing presentations to drive increases in the sale of reports to both corporate and government clients. Developed a comprehensive database that successfully integrated biological, chemical and financial data into profiles for individual drugs and pharmaceutical companies. Resolved data discrepancies and inaccuracies in a timely manner to ensure consistency and quality.Utilized data obtained through spider search engine technology to complete analysis.