Liz B. Email & Phone Number

Kansas City Metropolitan Area

Juggles product management support for Lumen's tailored managed services product. Participates in the assessing and identifying of product opportunities, determining the right features for a product to ensure its effectiveness within the market, product development activities such as creating business case, service guides and working through the product incubation process.

Kansas City, Missouri Area

Crafting IT Technology solutions for customers involving Cloud, IT Services, Telecommunications and Strategic Consulting. Working with Customer to scope, develop proposals, statements of work and pricing.

Overland Park, Ks

Juggles multiple infrastructure and Microsoft Hosted application projects to support small and medium size clients. Collaborates with internal resources and third Party vendors to deliver IT and Microsoft Hosted Services. Creates and delivers Statements of Work for developing new business. Leads the development of provisioning and operational processes to support the delivery of IT and Hosted Services to Strategic Partners and Resellers. Support Business Application team ticket resource management to enhance SLA response metrics. Develops project plans, conducts Risk management, provides project status reports to Clients, responsible for resource management, and invoicing Clients. Work with MS Project for scheduling, use of SharePoint for established project sites and tracking project risks, and change management. Responsible for Reseller Partner implementations which include processes, service delivery, weekly reporting and invoicing.

Kansas City, Missouri Area

Managing both application development, product and infrastructure projects through the software development lifecycle (SDLC) using both waterfall and agile methodology. Responsible for creating project artifacts that support the project knowledge areas, such as project management plan. Have lead development efforts that included creation of RFPs and selection of vendor for outsourcing of development resources. Familiar with MS Project for creation of scheduling and WBS creation, Sharepoint for document repository and project artifact maintenance. Engage, communicate and manage stakeholders as part of project effort.

Kansas City, Missouri Area

Business Analyst supporting the Project Management Office. Assisted in the establishment of processes to support the collection of business requirements. Attended workshops to elicit and capture business requirements in support of an ERP deployment. Responsible for updating and maintaining requirements and process flow documentation in Sharepoint.

Leawood, Ks

Initiated process development and process mapping of Customer Service organization as part of growth strategy. Lead small to medium projects as identified by the Director of the IT Department. Develop project plans, identify and track major milestones, action item lists and ensuring the completion of time bound deliverables for infrastructure projects. Facilitate, identify and document process improvement within the IT Department.Coordinated implementation of the integration of St. Paul School of Theology to the Resurrection campus. Managed the volunteer resources for setting up and testing the computer resources for staff and faculty. Responsible for developing software and telecommunication test plans.

Overland Park, Ks

Drive development of custom technology solutions for Strategic, Enterprise and Growth Customers. Spearheaded delivery of solution with internal and external resources within specific time frame, project managed proposal and pricing delivery to the Customer. Participated in System Life Cycle Development process for emerging products and conducted impact analysis on OSS/BSS. Developed business cases, compiled forecast information for pricing. Provided and wrote contract, SOWs, and proposal language. Directed and project managed 3rd Party vendor negotiations.

Overland Park, Ks

Facilitated Business Development for In-Building Wireless solutions by researching strategic wireless technologies supporting Distributed Antenna Systems. Conducted technical evaluations of wireless technologies to determine adoption as a solution. Developed, documented and project managed the delivery of support processes between Clearwire and Sprint to offer WiMAX as an In-Building Solution. Participated as a team member for the Public Venue, Education Vertical and ARRA teams to help drive the strategic direction of wireless in-building technology deployment.

Drive development of custom technology solutions for Strategic, Enterprise and Growth Customers. Spearheaded delivery of solution with internal and external resources within specific time frame, project managed proposal and pricing delivery to the Customer. Coordinated, set up and contracted International Hosting services for Domestic Customers. Developed business cases, compiled forecast information for pricing. Provided and wrote contract, SOWs, and proposal language. Directed and project managed 3rd Party vendor negotiations.

Orchestrated the enhancement and lifecycle support of IP and Customer Management Tool Products. Spearheaded and project managed the migration of tools from a disk media to a web-based platform. Developed and maintained the product roadmap. Gathered and qualified business requirements by interviewing Customers and technical leaders. Participated in System Development Lifecycle process for Product development. Lead process improvements to enhance customer satisfaction. Delivered Customer training on Products. Managed business case, forecasting and competitive analysis.

*Responsible for organizational hiring and growth*Supported the enhancement and IT development of data products in Sprint*Defined Product requirements for enhancements *Established project management timelines and milestones for IT development*Tracked and oversaw IT Development costs*Developed User Acceptance and Usability testing *Responsible for process development and deployment in support of Product roll out

*Supported Large Complex Programs in the Mid-West*Deployed 15 large Managed Router Networks*Managed the deployment of a $1.5M State Government Program in Indianapolis*Established Maintenance program with Cisco to support Managed Router deployments*Worked with Account Receivable to set up a special billing process for Managed Routers.

Mcas New River, Jacksonville, Nc

Staff planning and talent assignment for Military exercises. Logistics planning and events project coordinator. Documentation and publication specialist. Supervised administrative staff. Security management with a Top Secret clearance.

Mba, Business

Bachelor Of Arts (B.A.), Political Science And Government