Working part time for the splendid Thursford Enterprises , job sharing as Bookings & Reservations (Manager) for the Thursford Christmas Spectacular, Santa’s Magical Journey and the Enchanted Journey of Light. -------------------------------------------Thank you for taking the time to take a look at my profile. Please get in touch if you need any further information.I am a confident, creative and incisive Customer Experience Professional, with proven operational/team leadership skills, a wealth of integrated brand / operational standards and auditing expertise and an excellent record driving corporate initiatives, brand development and multimedia solutions to entice and educate audiences, penetrate target markets, optimise performance and drive profitable growth. Passionate about translating concepts and ideas into viable and sustainable quality processes and business models, I create, develop and implement fresh, vibrant and engaging brand standards, team training and auditing methods to optimise branding, strategy development and help enhance the customer journey.Top level expertise in working collaboratively and advising at board level for several highly successful organisations both within Hospitality and Facilities Management.Excellent team building and leadership skills combined with outstanding CRM credentials and a reputation for achieving project goals, budgets and deadlines.Specialities: • Brand Standards • Service Standards • Brand • Service Strategy • Quality • Process • Auditing • Operational • Leadership • Planning • Content Creation • Communications • Operations • Business Insight • Project Management • Creative Solutions • Brand Development • F&B • Hospitality • Team Management • 360 Brand Strategy • Brand Management • Brand Building • Brand Positioning • Brand Consistency • Business Development • Strategic Planning • CRM Management • Leadership • Customer Satisfaction • Customer Service • Hotels • Restaurants • B2C • Facilities Management • Pub Restaurants • Team Building • Customer Journey Optimisation • Process Improvements • Best Practices Implementation • Team Coordination • Performance Evaluation • Creative Communications • Brand Management • Training & Development • Reporting • Research • Cross-Functional Collaboration • Changes Implementation • Operations Streamlining • Branding Quality Assurance • Team Building • Service Audits • Budgeting • Consulting • Performance Turnaround •