As an Information Technology Specialist, I was responsible for ensuring the effective operation of all IT services and support throughout the organization. Serving as a technical expert, I played a key role in the development, implementation, management, and support of systems and networks. I tackled exciting and complex assignments, often pioneering new methods and approaches in various IT specialties. My responsibilities included evaluating and implementing new approaches to IT service delivery, optimizing system functionality, and defining technical requirements. Additionally, I provided computer-related technical assistance and continuously sought to improve staff efficiency through technology utilization.

850 DogGone IT, LLC is a distinguished Managed Service Provider and Business Technology Consulting Service located in Panama City, FL, renowned for its comprehensive approach to business technology solutions and unparalleled client-centric experiences. As a locally owned establishment, we are committed to delivering tailored services to each client, alleviating the "dog gone stress" associated with technology challenges.

During my tenure at ArcherComplete, a break/fix and managed services IT support company, I spearheaded multifaceted responsibilities encompassing website design, social media marketing, network design, cybersecurity initiatives, direct sales, and customer support services. In addition, I efficiently oversaw office operations, ensuring seamless scheduling for technicians, maintaining high levels of customer satisfaction, and adeptly addressing any arising issues.

I collaborated closely with clients to craft and execute impactful marketing campaigns. I conducted thorough competitive research to stay abreast of market trends, integrating insights to enhance campaign performance. Additionally, I facilitated clear communication among cross-functional stakeholders and vendors, ensuring seamless project coordination. Through diligent analysis, I evaluated the effectiveness of each campaign, delivering key findings to stakeholders for informed decision-making.

During my time at Best Buy, I supported the store manager in daily operations across many departments. I trained and coached staff to meet business goals through our sales philosophy. I provided solutions that met customer needs across hardware, accessories, and services, building strong relationships along the way. I ensured no customer was left underserved, working closely with my team to deliver exceptional service.

I demonstrated adept leadership in overseeing the day-to-day operations and personnel of a dynamic portrait studio within a collaborative setting. My commitment to delivering exceptional customer service was evident across all phases of the photographic process, from initial consultation through final product delivery.Executing established operational protocols, I effectively managed scheduling, recruitment, training, sales strategies, and photographic procedures, ensuring consistency and excellence in service delivery. Moreover, I prioritized team development, nurturing individual performance and fostering skill advancement among team members.I maintained a high level of accountability for the studio's performance metrics, including sales averages, customer satisfaction ratings, and client retention rates, contributing significantly to the studio's overall success and reputation.

Customer service in a fast paced airport car rental facility- with a focus on upselling car types, protection and fuel packages. Received management training at 4 different locations including two international airports and two independent branches.

I provided comprehensive support to the marketing department, assisting with administrative tasks, promotions, event planning, and property programming as directed by marketing managers and directors. I collaborated closely with advertising and creative teams to implement communication strategies, supported the Total Rewards and Promotions/Events Manager, as well as the VIP/Sales teams in executing marketing programs, and assisted the Race Marketing Manager with race-related programs and collateral requests. Additionally, I was responsible for coordinating social media strategies, maintaining departmental files, and ensuring the placement and distribution of point-of-sale materials throughout the property. I also contributed to in-house announcements, collaborated with external agencies and internal design teams for advertising material creation and distribution, and assisted in the development of brand-centric graphics and compelling copy to meet marketing objectives. My strong organizational skills, attention to detail, and ability to excel in a fast-paced environment, coupled with outstanding communication and fiscal acumen, made me well-suited for this role.outlets adhered to cleanliness standards. Additionally, I managed budgetary oversight, administereddisciplinary actions when necessary, and produced reports as needed. I utilized training and policies tomake sound business decisions, recommended improvements for productivity, and ensured adherenceto ethical and regulatory standards. My comprehensive understanding of casino events and promotionscontributed to a superior guest experience, while my flexibility in working various shifts underscored mycommitment to operational excellence.