Elizabeth Oceguera

Elizabeth Oceguera Email and Phone Number

Customer Operations Quality Assurance @ Squarespace
new york, new york, united states
Elizabeth Oceguera's Location
Eugene, Oregon, United States, United States
Elizabeth Oceguera's Contact Details

Elizabeth Oceguera work email

Elizabeth Oceguera personal email

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About Elizabeth Oceguera

Elizabeth Oceguera is a Customer Operations Quality Assurance at Squarespace. She possess expertise in event planning, leadership, editing, customer service, public speaking and 23 more skills.

Elizabeth Oceguera's Current Company Details
Squarespace

Squarespace

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Customer Operations Quality Assurance
new york, new york, united states
Website:
squarespace.com
Employees:
1275
Elizabeth Oceguera Work Experience Details
  • Squarespace
    Senior Quality Specialist
    Squarespace Feb 2020 - Present
    With the promotion to senior level in this role came opportunities to juggle more complex projects along with the daily grind. I'm always leading multiple working groups through process improvement projects, and managing vendor relationship and back end configuration for our QA tooling. With the relationships I've built during my tenure at the company, I can manage interdepartmental communication for my team with ease and tact. I'm an expert at what it means to provide an excellent client experience, and my time in the tech industry continues to keep me sharp and curious about the human story behind technology development.
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  • Squarespace
    Quality Specialist
    Squarespace Mar 2018 - Feb 2020
    Portland, Oregon Area
    My team's mission is to support Squarespace in providing a customer experience of the highest quality. We do this by spot-checking Advisor interactions with customers to provide coaching feedback through written communication. In this role, I have also managed projects meant to help make internal processes and policies run more smoothly and efficiently. I've had the chance to work in Google sheets for data collection and analysis, and write reports for interdepartmental improvement recommendations. I'm excited to continue honing my project management and communication skills in this role.
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  • Squarespace
    Customer Operations Advisor
    Squarespace May 2015 - Mar 2018
    Portland, Oregon Area
    When people decide to start the journey of creating a beautiful online presence, Advisors are on the front lines of assistance to them and are a typical first contact with Squarespace as a company. With this in mind, my focus each day was not only to give our customers timely and clear instruction and assistance, but to do this with a sense that each interaction could make the difference between retaining a potential customer or losing their loyalty. In this job I had the opportunity to gain valuable experience in creative and strategic troubleshooting and problem solving. This helped hone my critical and analytical thinking skills, and made me a great candidate for my role change to Quality Specialist.
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  • Women'S Healthcare Associates, Llc
    Patient Care Coordinator
    Women'S Healthcare Associates, Llc Jul 2014 - May 2015
    Portland, Oregon Area
    As a patient care coordinator for an OB/GYN office, I gained valuable experience in how to communicate with empathy and professionalism in both face to face and phone communication. This office provided a fast-paced environment in which to practice soft skills with patients while also balancing the ability to efficiently coordinate care and maintain privacy.
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Elizabeth Oceguera Skills

Event Planning Leadership Editing Customer Service Public Speaking Dependable Team Player Critical Thinking Microsoft Office Time Management Easily Adaptable Acting Organization Skills Interpersonal Skills Delegation Innovation Oral And Written Communication Skills Online Communications Written Communication Project Management Writing Theology Social Media Volunteering Teamwork Teaching Organization Bible Memorization

Elizabeth Oceguera Education Details

Frequently Asked Questions about Elizabeth Oceguera

What company does Elizabeth Oceguera work for?

Elizabeth Oceguera works for Squarespace

What is Elizabeth Oceguera's role at the current company?

Elizabeth Oceguera's current role is Customer Operations Quality Assurance.

What is Elizabeth Oceguera's email address?

Elizabeth Oceguera's email address is ea****@****llc.com

What is Elizabeth Oceguera's direct phone number?

Elizabeth Oceguera's direct phone number is +164658*****

What schools did Elizabeth Oceguera attend?

Elizabeth Oceguera attended Multnomah University.

What skills is Elizabeth Oceguera known for?

Elizabeth Oceguera has skills like Event Planning, Leadership, Editing, Customer Service, Public Speaking, Dependable Team Player, Critical Thinking, Microsoft Office, Time Management, Easily Adaptable, Acting, Organization Skills.

Who are Elizabeth Oceguera's colleagues?

Elizabeth Oceguera's colleagues are Laís Tedeschi, Kelli Trogani, Shaun Butler, Luke B., Henry Cajas, Juntoku Shimizu, Jacob Schlabach.

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