An enthusiastic, determined and highly motivated Partnership and Customer/Operations Director with superior communication and organisational skills, and a proven track record of delivering strategic objectives, continuous improvement and managing diverse relationships both internally and externally.Customer centric, using customer insight and data analysis to inform and improve customer service. Embedding change and driving forward transformation programmes to ensure complex change is delivered at pace, increases efficiency and designs services that meet customer and business needs. Passionate about working in an environment that demonstrates the commitment to improving customer or business outcomes and drives the right culture with its employees.A dedicated professional, evidenced in the ability to build and develop successful and professional partnerships whilst maintaining effective, productive and balanced relationships. Strong stakeholder management experience through appropriate communication, interpersonal, and leadership skills. Thrives when working with others and building collaborative relationships but also possesses the tenacity and confidence to challenge where required.Self-motivated, commercial, and target-focussed with extensive experience of managing national sales teams in both regulated and non-regulated financial sectors. A proven track record of improving financial structure and identifying business growth opportunities with adherence to regulation in order to mitigate risk. Experienced in effectively engaging and influencing CEO’s, Boards and Senior Management to develop strategic business plans to ensure market and revenue growth.Resilient, diligent and energetic, possessing robust analytical, planning and decision making skills. 25+ years of working within financial services and vast experience of working within a regulated environment, focussed on efficiency with commitment to the delivery of high quality, accurate and timely guidance and output. Development and implementation of effective and efficient processes and procedures to achieve regulatory proficiency to reinforce customer advocacy, lifetime value and Brand reputation.