Ann Murray, M. Ed. Email & Phone Number

Tampa, Florida

The Technical Writer is responsible for driving the creation of a documentation methodology and framework for the company’s software solutions while maintaining consistency and efficiency. This role prepares and maintains documentation pertaining to all products for company employees and customers. The Technical Writer will have a unique cross-functional perspective, playing a big part tying together the vital parts of the company, including software development, product management, implementation, project management, training and marketing.

Tampa/St. Petersburg, Florida Area

Create and revise online curriculum for all programs as required- programs include Pharmacy Technician, Medical Office Billing Specialist, Medical Administrative Assistant, Health Information Technology, Healthcare Management, and Healthcare Technology Services, have worked some with medical coding, create Captivate modules for use in courses, perform book updates, familiar with accreditation from DOE, ABHES, and CAHIIM, train students regarding HIPPA regulations

Onboard new adjunct faculty, evaluate faculty per company and DOE standards, develop training materials, provide coaching and technical support, support program chairs and other members of the UMA team, ensure compliance with accreditaion standards, oversee updates to Faculty Lounge in BlackBoard

I worked for Pinellas County Schools rebuilding the district's MOODLE training. I am working with a team to create interactive, collaborative learning using Camtasia and Captivate. It focuses on MOODLE resources and activities. In this position, I worked with one other team member to create 10 training tracks composed of 7-12 courses for different skills sets and groups within Pinellas County Schools. These comprised groups such as principals, teachers, guidance counselors, district staff, and school staff. Each course was comprised of a video covering the topic and an interactive quiz walking the participant through the steps. I provided face-to-face facilitation sessions throughout the district in addition to the online component.This training was completed by our team without benefit of an ID team.I finished developing SMART board integration training with a different team, which is comprised of three courses for a a total of 18 hours of training. This was also done on Captivate, where I was the Captivate resource for the team. The training was used as part of the MOODLE course. Prior projects include administering training for 10,000 + staff for their new student management system. I handle project management and crediting component points for the training as well as building the online simulations, assessments, and spreadsheets.

design, build and administer online courses on Moodle, participate in face-to- face trainings, currently working on several projects- including SMART board integration, Moodle updates and Microsoft Office applications updatesA prior project found me training the staff of Pinellas County in a new student management system as part of a small team. We had in excess of 10,000 staff members to train.

Online course developer - two years with one additional year creating courses for a different department- responsible for all phases of course development, needs analysis, set deadlines, work with team, train new associates, project management, client communication, build interactions, work with subject matter experts (SME), create storyboards, develop educational objectives, create assessments, create and submit measurement documentation for adult education

responsible for all phases of course development, managed and taught classes, taught as part of a team in adult education, created and built learning modelsCorporate Actions - eight years, concurrent with above:customer service, phone support, train new associates, process instructions and payouts for bond estate features, anti-money laundering, dividend check processingReorganization department - four years:assistant supervisor, wrote evaluations, trained on all functions, departmental reporting, employee discipline, interviewing, assisted in hiring decisions, team-building, profit and loss reporting, wrote associate reviews, assisted with process automation, created and delivered presentations to various groupsPurchase and Sales department - three years:assistant manager, team building, morale building, quality control, supply order, worked with my team through completion of project, team often processed in excess of 100,000 pieces of mail per weekOther departments I worked with include:New Accounts, for who I rewrote several procedure manuals and helped with daily work,Elite - processed information packets for high value clients, migrated files, andPortfolio Reporting - added cost basis to accounts as part of a large migration from Elite.

in charge of all phases of store operations. Highlights include a fashion show I created to showcase apparel, displays in other stores, such as a Halloween display in the local Bennigan's and the launch of a new line of merchandise connected with a game show on Fox network.

Masters Of Education, Instructional Technology; Secondary Education, Curriculum And Instruction

Bachelor Of Arts, Business Management/Marketing

Activities and Societies: Program for Experienced Learners