Elizabeth Arce Email & Phone Number

New York, New York, United States

New York, New York, United States

New York, New York, United States

Daily networking and prospecting for new business including cold calls, email campaigns and digitalmarketing/ advertising• Routinely update CRM to track status of each relationship opportunity in my pipeline• Weekly client meetings to perform needs analysis with regards to buying or selling new property• Prepare market studies and listing presentations to secure new business• Analyze market trends, conditions, and activities to accurately advise clients and develop competitivemarket proposal• Cultivate relationships with banks, appraisers, mortgage lenders/ brokers and attorneys in an effort toexceed brokerage wide efficiency goals• Employ customer satisfaction and follow-up efforts above and beyond the industry standard resulting inincreased repeat business and personal referrals• Successfully negotiate complex real estate transactions on behalf of both buyers and sellers in the market

Brooklyn, New York

• Operated a fast paced, local establishment and managed all aspects of staff performance in accordancewith established service & performance standards• Monitored inventory levels and developed operating procedures for the front and back of house• Hired, trained, scheduled, and motivated staff to deliver an exceptional experience for all clientele• Responsible for updating POS system, scheduling, and holding staff meetings to keep employeesinformed of new products, menu changes and service standards• Cultivated strong business relationships with customers to drive business development and builtrapport with all vendors in an effort to grow relationships and generate business

Sag Harbor

• Managed a seasonal French restaurant, with indoor & outdoor dining of up to 300 + people• Supervised and trained a diverse team of approximately 45 - 50 FOH and BOH employees• Oversaw restaurant, checked in with customers, responded efficiently to any complaints or issues• Held pre-shift meetings daily, informed staff of any necessary updates, ensured staff complied withhealth & safety restaurant regulations in accordance with the Department of Health• Evaluated staff performance and provided constructive feedback to improve productivity• Motivated employees by encouraging employee engagement, provided and received feedback,improved communication and promoted a team work ethic amongst staff• Controlled operational costs and identified measures to cut waste• Worked closely with the General Manager, event management and clients to coordinate logistics toensure all functions and events were executed to the highest standard• Created detailed daily reports on any issues and daily revenues and expenses

Brooklyn, New York

• Assisted in the opening of a Brazilian-American style restaurant with a large private venue space• Prepared and implemented standard operating procedures, coordinated restaurant operations andimplemented operating improvements• Devised innovative strategies for increasing bar revenue by introducing new concepts and signaturedrinks, developing promotions and creating customer engagement events• Controlled Profit & Loss by following cash/ credit card control and security procedures, maintainedinventory, managed labor costs, reviewed financial reports and taking appropriate action• Responsible for planning, promoting, and executing various food and beverage events, such as Cocktailparties, fundraisers, banquets, holiday events, etc.• Worked closely with all vendors, built lasting relationships & negotiated contracts• Utilized social media platforms to market and promote the restaurant and drive business• Completed walk-throughs daily to ensure restaurant was up to par with DOH Standards

New York, New York

Opened the sister restaurant to one of the hottest restaurants in the South of France, Mamo leMichelangelo, a fine dining restaurant that catered to high end clientele• Successfully assisted in the hiring and training of the FOH & BOH, by creating a positive workenvironment, setting examples and setting clear expectations of job performance• Scheduled, held daily line-ups, kept track of inventory, updated Point of Sale system, informed staff ofspecials, menu changes, pricing, etc.• Actively present on floor during service, managing up to 15 employees daily, monitored quality of foodand service, greeted & engaged with guests, ensured clients had a positive dining experience• Handled guest issues, complaints and needs in a timely and professional manner• Maintained a safe, secure and healthy facility by enforcing Department of Health safety guidelines

Long Island City, New York

• Promoted from Bartender to Manager after one year, maintained the day-to-day operations of therestaurant, lounge, room service, kitchen and seasonal rooftop bar of a 100-room boutique hotel• Controlled labor costs by reducing employee turnover, effectively hiring and training FOH & BOHstaff, of up to 30 employees, maximizing knowledge and productivity• Maintained effective compliance with Department of Health standards & daily walk throughs• Performed operational activities, such as, purchasing, maintaining stock, processed inventory usingAccubar, analyzed costs, consumption & loss, and reduced beverage costs from 35% to 18 - 23%, byestablishing proper pour policies and in depth training• Collaborated with ownership, GM and department heads for on-going concept & brand development• Built and maintained lasting relationships with clients & vendors to increase overall business• Improved service by communication and assisting employees to understand guests needs, providingguidance, feedback and training and individual coaching when needed• Operated seasonal nightclub, worked closely with promoters, valet, directed security team, handledlarge sums of money and transactions, and generated reports• Analyzed Profit & Loss statement monthly to summarize revenues, costs and expenses

Brooklyn, New York

Assisted in the operation of three restaurants, Michelin-Starred Dressler, Dumont, and Dumont BurgerProcessed payroll and invoices for all restaurants using QuickbooksLogged and entered all petty cash receipts using excelAnswered all email inquiries, processed all gift card requests, maintained websites, and managed Opentable for reservationsOrganized parties and private functions at all three locations, as well as festivals such as Googamooga, Smorgasburg, charity events, etc.

Brooklyn, New York

Coordinated Events at one of Brooklyn’s best Sports Bar & Restaurant.Events ranged from 20 - 200 people, in a 2,000 square foot venue.Answered all Email Inquiries regarding Bookings, Parties and Events.Worked closely with Clients to customize all aspects of event from Menus to Decor.Built long lasting relationships to drive repeat business and bookings.Worked closely with neighborhood Organizations, such as, local Politicians, the NYPD, NYFD, Toys for Tots, etc. to conduct Meetings, Fundraisers, Competitions and various other events.

New York, Ny

Assisted advertising sales staff with weekly reports and special projectsGained working knowledge of Nielsen Ratings analytical tool Star Trak and survey tool MultitrakCrafted informative PowerPoint presentations with collected data and research, from which the ad sales department was able to sell time slots according to their specific target markets

Supported administrative staff, specifically to office manager, receptionist and finance department.Managed and processed all invoices for entire administrative budget of NYC2012Executed numerous projects such as purchasing supplies, data entry and Internet research.Responsible for organizing and planning office luncheons/ parties by ordering food, equipmentAssisted in organizing events throughout the entire New York City area in support of the NYC2012 Olympic Bid.

Bachelor'S Degree, Business/Corporate Communications

Bachelor Of Arts, Corporate Communications

Related Coursework: Business Communication, Communication for Executives, Managerial Communication, Management and Society, Media Analysis.