• Managed a team of 8 AEs and $30M in ARR across N America• 94% attainment in Q1 -- $1.5M in net new ARR -- 97% NDR and 85% logo retention on existing business segment•Increased organizational process, sales rigor, and forecast accuracy through creating sales playbooks, account plans, value selling, MEDDIC, mutual evaluation plans, and sponsor letters•Led strategic team planning, including forecasting, onboarding and enablement, deal coaching, and rep development to reduce ramp and increase pipeline efforts•Spearheaded trainings on various components of tech stack to drive 3x pipeline to quota ratio including Outreach, Gong, 6Sense, LinkedIn Sales Navigator and internal prospecting tools

• Managed team of 5-10 Account Managers across N. America and between $10M and $20M in revenue as the team fluxed; hiring, training & developing team to meet targets• Achieved 115% attainment - $1.8M net new ARR in H2 '21 • In 2021 achieved avg 20% uplift on renewals, 88% retention and 109% NDR.• Created & maintained touchpoint metrics to gauge account health, at-risk clients, & trends for renewal & growth• Lead cross-functional product release & adoption strategies to ensure high quality customer experience & delivery• Collaborated with marketing & product teams to deliver rep product training & campaigns

2020 Quota Attainment: Q1 2020 - 151% Q2 - 146% Q3 - 211% Q4 promoted to team manager but still held individual accounts - 126% to plan• Identified and drove new business in existing and affiliate accounts on a global scale• Penetrated cross-organization to build consensus and value of Pantheon Platform, ngaging various personas in Engineering and Marketing from IC to C-suite• Collaborated with Customer Success on account planning for consultative growth strategies• Executed comprehensive territory planning and in-depth account planning for top accounts• Assisted in hiring and onboarding new sales team members

•Managed a book of business of existing customers to renew + expand, and mitigate risk where necessary•Integrated MEDDPICC, Sandler, and Hoffman sales methodologies into sales process to improve sales rigor and win rates•Achieved 168% of quota in first quarter and exceeded quota for 8 consecutive quarters, leading to promotion to Senior role•Achieved 105% of quota in 2019, including closing a $150k+ deal with a Fortune 500 company•President's Club attendee for 2018 and 2019 annual performance

•Leveraged various prospecting tools including ZoomInfo, SalesLoft, 6Sense, LI Sales Nav, Clearbit, Wappalyzer to conduct account research and drive outbound prospecting efforts•Engaged cold prospects in initial discovery meetings to learn about business model, current business challenges, and fitness for partnership•153% attainment in Q2, 100% in Q3•BDR of the Quarter Q2 2017 and BDR of the Year 2017

•Pursued and qualified inbound leads and MQLs with urgency and accuracy•Consistently exceeded weekly activity metrics, including phone calls and emails•Adhered to structured outreach cadence while developing my own engaging email content•132% quota attainment in Q1 2017, named SDR of the Quarter

InsideTrack partners with a wide variety of colleges and universities to improve student and institutional performance. Through one-on-one student coaching, process expertise, analytics, and technology we deliver increased graduation rates by an average of 15 percent while simultaneously enhancing the student experience. In my role as a Client Success Strategist I: • Build trusting relationships with a diverse client base by delivering personalized, constructive, engaging, and informative consulting sessions to increase retention.• Consistently achieve quota by: maintaining accurate CRM information; projecting, assessing, and reporting on client performance; prioritizing and executing appropriate actions to remove roadblocks to success.• Make institutional recommendations with the aim of increasing retention rates, streamlining university processes, improving their overall offering to students.• Deliver biannual Program Updates to university executives and key stakeholders where yearly qualitative and quantitative data is reviewed. • Conduct effective meetings via telephone, email, and in person; tailoring my communication to suit clients with different needs. • Design, develop, and facilitate original trainings for internal advanced professional development.• Partner with various internal departments to support them in design through implementation of team specific trainings.• Attend weekly professional development meetings in order to continually challenge myself and further my growth.

•Researched and developed core concepts and themes in English curriculum.•Designed and implemented lesson plans.•Organized and facilitated English Seminars, multi-day camps, and community events.•Recruited, trained, and directed teachers for special events.•Trained students for speech and debate contest, one on one development as required.

•Worked independently, within narrow time frames, to foster healthy marine organisms through proper husbandry techniques.•Collaborated with assistant curator of the Northern Pacific Gallery to develop a more efficient water piping system for exhibit tanks.•Prepared and distributed organism specific food, sometimes via SCUBA diving, while meeting stringent cleanliness standards and feeding strategies. Recorded tank and specimen related data.•Maintained tanks and scientific equipment.

•Maintained meticulous fleet and customer databases, POS data, analyzed quarterly P/L statements.•Demonstrated strong prospecting skills by cultivating relationships with local businesses and clients.•Committed to exemplary customer service by maintaining a calm yet engaging demeanor in the face of demanding, stressful, and high volume situations.•Achieved high sales ranking, regularly awarded for high sales.

•Recruited dozens of applicants to the study abroad program.•Interviewed and evaluated study abroad applicants.•Developed marketing materials for seminars and recruiting events.•Organized and facilitated outreach events.•Promoted International Programs through securing and carrying out public speaking opportunities on campus.

•Managed store operations, ensured product quality, accurate POS, bank deposits & financial data.•Inventoried, ordered and maintained stock levels, recorded inventory data.•Supervised and evaluated employees, addressed issues as required.•Managed visual concepts and merchandising displays.•Assisted in recruiting, hiring and training new employees.•Managed customer recovery issues as required.